SWAUReviews of swau.com

I had high hopes when I chose to work with SWAU, having paid a premium for a celebrity signing and following all required steps, including sending in my item well in advance. Unfortunately, the experience was marked by unprofessional and questionable business practices. After receiving both my payment and item, SWAU unexpectedly demanded additional fees that were never part of our original agreement. When I declined to pay these new charges, they returned my item—despite no request on my part to do so—and without fulfilling the service I had paid for. While they refunded the signing fee, they refused to cover the shipping costs I incurred to send the item to them, even though the breakdown in the agreement was entirely on their end. Worse, my efforts to communicate the issue were met with generic, dismissive responses that failed to address my concerns. This experience reflects poorly on SWAU’s professionalism and accountability. I would strongly encourage others to proceed with caution before doing business with them.

Excellent first time auction experience. Constant communication throughout with bidding and auction completion. Received merchandise quickly, and well packaged. My only complaint would be that there was a tiny crease in one of the photo's corners that may have occurred during packaging or shipping. Not earth shattering since it can be covered when matted and framed. Looking forward to my next experience with SWAU!

Aaron Paul item was signed perfectly in the exact spot I indicated. Very pleased

Placed a pre order for the Bryan Cranston send in. I’ve used them before for sending in, and they never disappoint. The product arrived perfectly safe, and I never have to worry if it’s going to show up or not. One of my favorite companies to use!

Best in the business! My collection would be next to nothing if it weren't for SWAU!

These guys are legit and one of few companies you can trust with your items and to send you items you've ordered and paid for.

For my pre-order Finn autograph, I got everything that I expected, and SWAU followed all my instructions to an amazing level. I am extremely satisfied with this autograph. I chose the picture, the ink color and the autograph and photo turned out beautiful.

Amazing service that exceeded my expectations! At first I was skeptical as this was my first “send-in signing” and had my concerns. I went ahead and placed the order yet realized I had done it incorrectly, I reached out to SWAU to ask if there was anything that could be done to resolve the problem and the customer service team responded promptly and helped me through the process to which I was very pleased! All of which was done within a few hours of reaching out 10/10 customer service! The details on SWAU to help with how to ship, what to send etc is also a very helpful resource that everyone should know about as this is what helped my item come back EXACTLY AS I SENT IN! The final result is absolutely astounding and can be seen it was treated with professionalism and respect while in their hands which helped preserve condtion! I will forever cherish in my collection as this was a very special signing to me and for that I would RECOMMEND SWAU over and over to anyone having second thoughts don’t hesitate you won’t be disappointed! 10/10 ALL AROUND I could not be happier, thankyou again to everyone at the Swau team.