SuvieReviews of suvie.com

It is not made clear that when purchasing this item you are signing up for a subscription commitment. I intended to get their meals but realized that the vegetables all come out soggy so I wanted to just make my own. It was when I tried to cancel their meals that I was informed I had unknowingly agreed to a subscription I couldn't get out of.

had the 3.0 and upgraded to the 3.0+ for the air fry feature. Unfortunately it works terribly. Chicken nuggets are burned on top and wet on the bottom. I called and emailed customer service, but have been waiting weeks for them to get back to me. Maybe they’re trying to wait until the return period has expired. Seems like it. Air fry baskets are small and the feature doesn’t work very well. The light on the water level compartment is great, and not being able to toast makes is really inconvenient. See less

Crappy customer service! Can’t stop meal delivery! Had to close my debit card and get a new one!😡 Seriously crappy service! They make sure there is no human by phone or messaging you can talk to in order to stop unauthorized payments! Plus the food sucks!

Everything is fine with Suvie until you have a problem. I cannot seem to get a hold of a human being. I received only 3 of the 8 meals that I was supposed to get. I have chatted with their non human customer service three times, with it always ending in I will create a ticket and someone will get back to you. They don’t get back to me. The last time the computer put urgent on the ticket…. It didn’t make a difference. This is a good concept and the meals are good, but if they charge people for food they don’t receive and won’t do anything to correct it. It just isn’t worth it. If they ever fix it, I will update my review though I think I will have to go through the dispute it with American Express route.

Conta.\n Cted customer service because I wanted to return my brand new Subi and buy a newer model with the air fry. Somehow, I ordered by mistake. The wrong model customer service is nice. When they answer, but they never get back to me. One customer service agent was very polite and said that she'll send me A Shipping labeled a Sun that went back, and then I could reorder.I never hear from them again.And no shipping label was sent to me.I've asked several questions about the free meals.I'm supposed to get, I've got none and I don't receive any response from customer service.This is very poor they don't care about me , I don't trust them now

we purchased this machine at discounted price with meal plan,1st the machine is okay ,the app they use and the setup is confusing, they say you get discount coupons for meals and at the time my account was frozen and couldn't order any meals. Their support had to fix that issue and the 1st meal plan I ordered seemed okay but I got meals I didn't select. I froze n the following orders and then we decide to try another order and they doubled the ordered and charge me for meals i didn't select. I contacted support and they said i was under contract to buy at least 4 meals before 12 month time. or return the machine.

We can't even review the appliance yet because they messed up the food order twice now. They utilize "OnTrac" as their shipping resource - you can't use a budget shipping company when you are sending frozen foods!!! Some Christmas present to us . . . not.

Too expensive, portions questionable, not very diverse in vegetable options. But what kills me is that they void all of your data for dietary restrictions if you skip a week, so either you go back in and renter it, or you deal with food you paid for but cannot eat next delivery. Their professional operation? It’s an answering machine in Maryland. Welcome to the 90 s. For 280 a week, do better than this. We left until they get their stuff together.