SuvieReviews of suvie.com

Suvie’s customer Service is not responsive to my request to track the packages that were returned via FedEx per their instructions . I returned both appliances but despite my sending proof they were picked up by Fed Ex they refuse to issue my refund as they are stating they have not received the the returned appliances. I did not use the appliances at all so they are in perfect condition. They also have the serial numbers of the appliances. I have sent multiple emails to the Customer Service team. It took them some time to answer and it has not been resolved. The last four emails have not been answered. These appliances are quite expensive and this is a huge loss for me as I do not have the appliances and have not received a refund. I’d highly advise you not get involved with this company unless you can afford to lose your money if you are dissatisfied.

This is the WORST company, service, and product I have ever purchased!! Not ONCE have they gotten me a completely correct meal delivery - it’s always quality issues and ruined meals! Customer service is horrible! They will not try of make anything that this company gets wrong right! They make it extremely difficult to actually get ahold of people and get timely replies. The stove itself has had nothing but issues! The schedule meal function has not worked a single time. The refrigeration function malfunctions almost every time I try to use it - so there’s ruined meals in the own oven I bought. And now the oven decided to flood water out of the top where you pour it into the device for steaming! I have no clue how this stupid device forced all the water up and out of the stove, but it was enough that it took 3 towels to clean up the spilled water over the counter, onto the floors, and all over the countertops and cabinets. I bought this for stress relief with cooking and it’s done nothing at all to help and I seriously wish I never spent my money on Suvie! I’ve had similar services in the past - and I highly recommend go to ANY other one - DO NOT buy this or spend your money for this meal service!

Don’t ever expect to receive your appliance. For weeks I keep getting told of shipping delays. They create a shipping label and nothing happens. Every week I got told it’s shipping the the end of the week however still nothing. Got my meals and now they just sit in the freezer Do not recommend

They continue to send me meals and charge me for them even when I skip/cancel. Then I spend 20 minutes on the phone with them just for them to say they will email me when they "figure out what went wrong" and then never email. This company is poorly run.

Food was good how ever more then half the time the good was not delivered properly and had to be tossed. So the time u saved not cooking was spent chase for refund or package. Would not recommend

I ordered a Suvie machine and vacuum sealer with bags, and despite being told the missing items had arrived at the warehouse, I have still not received my order or a refund. The delay is unacceptable, and I expect a prompt resolution.

BUYER BEWARE!!!! I ordered this product for my parents. I returned five days after getting it. I called and spoke with a representative and requested them to not send the free meals because we weren't keeping the oven. They sent the free meals anyway. They where left outside and we did not feel they were edible. The FOOD cost MORE then OVEN! $295.65 ---4-packs of Salmon for two.The food was suppoosed to be free.

Two weeks after ordering the oven and credit card being charged, still no arrival. There was an order status link in my confirmation email but the link went to a broken link page. I tried to cancel my order but no way to speak to anyone through their Facebook page, chat, or contact email. Finally through chat I demanded to get a confirmation of my cancel. It was acknowledged but would take 12-24 days for the refund. I waited then threatened to file a chargeback with my CC. I got an immediate message in chat that they entered a ticket. Wait 3-5 MORE DAYS! This company has POOR CUSTOMER SERVICE and is obviously having cash flow problems. Run!