Sutter HealthReviews of sutterhealth.org

This is for the Billing Department. I was charged $6,000. Sutter Health is not allowing my insurance company to pay the bill. Not only that, a $20 copay was rolled into the $6,000 payment, not allowing me to pay the $20 that is due before the final date for the $6,000 charge. Go figure!

My daughter visited Citrus Heights ca walk in clinic. Making a long three day event short for you, the MA didn’t know to chart her immunization the second MA threw papers at us that’s Lisa, and the so called supervisor set us up to be disenrolled which is what they did by the way the PA surjit Najar misread my tb test and they then treated us like criminals. Wow all for a school vaccine. The most Astonishing experience ever avoid sutter. Best hospital??? How much did they pay for that?? Avoid that Citrus Heights ca clinic as well. Call Dr David Siendenwurm see if he will stop hiding. Incompetent in all areas

As a new patient, I can’t seem to get in to a doctor to be seen for an issue that may be cancer. The soonest appointment they can find is 2 months out. I was told that it’s because they have to schedule a new patient visit. Premiums are very high and not being able to get health care makes paying them more painful. With my previous insurance I was able to go straight to the specialist I needed. Now I get to wait 2-6 months to see a primary and then who knows how long to get in to the specialist. Tried to go to urgent care, but their appointments booked up while I was on hold first thing in the AM and the walk-in appointments fill to capacity first thing in the morning also. Wasted 2 days trying to navigate that system. I should probably cancel my insurance so my kids can afford my funeral expenses.this is not healthcare. This feels like a scam.

I recently received the covid vaccine fall of 2023 from Sutter. I was naive, I admit and own that. I did not ask the cost. I was shocked to receive a bill of $284 which included the name of a doctor I have never met. It feels like a con. How can they reference a doctor that I have never seen on my bill? So sad. What is even sadder is that it feels as if the covid vaccine is now for only those that can afford it.

I which I can give them zero star. My doctor ordered a MRI in December 2022. In early January, the doctor contacted me indicated that she should have ordered the MRI with contrast instead of without contrast; thus the original MRI on 12/5/22 was not clear. The radiologist suggested that I have another follow up MRI. I originally disagreed since I did not want to pay for another $325 copay for the second MRI. After several calls and emails with my doctor, she said I do not need a full MRI, just a subset of the MRI (5 minutes scan) which I did on 1/25/23. When I got the bill for the service on 1/25/23 in the amount of $2,535, I thought that make sense since the original MRI was billed for $1,993, so the updated bill of $2,535 should have covered for not only the original MRI on 12/5, but also included the additional cost for the subset MRI on 1/25/23. I agreed and paid for the $325 copayment in March. Apparently Sutter Health went back to Anthem and dispute the bill on 12/5/22 in the amount of $1,993 which had already billed and included in the bill submitted to Anthem on 1/25/23. Sutter Health now claims that I owe another $325 copay for he duplicated bill. I don’t mind paying for service rendered, but disagreed with billing errors that cause me to pay for the copayment twice. I would appreciate if the billing staff can follow up and check the medical procedures that were done and properly correct the billing issues.

At this point I have to advise people to just go somewhere else. Please. For your health. My 99 year-old mother broke her hip. She was sent home at 6 PM with a prescription for some pain medication. The pharmacies were all closed. Nothing within a 30 mile round trip was open 24 hours. Long story short, it was almost 24 hours from the time we entered the system until she had her pain meds. Everything at Sutter is geared to their convenience, nothing for the patient. Another Sutter story. I presented at one of their urgent care centers with severe abdominal pain. I was told to go home and eat some probiotics as i had nothig more than gastroenteritis. 18 months later I found out that I had somewhat advanced colon cancer. They never screened me for that.

Few months ago I had to seek Urgent Health Care @ Stutter. Before returning home doctor advised me to visit next day to ascertain my vitals were normal. I had a regular job and had one of the best insurance coverage too. But I got slapped with a $611.00 bill. I was also charged for the next days visit. Had I known I would have skipped the 2nd visit. Next time, I have opted to DIE than visit Urgent Care or ER and I also informed my kids on my decision.

Doctors here want you to come back and take new prescriptions each time. Doctors tell you they are booked for long and hurry you to schedule appointment. I am T2 diabetic and there is never a discussion about diet. All they talk about is more meds. I wanted simple diet advise and they referred me to speciality department. That department says no guarantee of insurance coverage. So much garbage for a simple dietician requirement. Sleep department in mountain view never answers calls and its almost impossible to schedule a doc appointment. Each time even to get a CPAP harness, you need full sleep study, they also say insurance coverage not guaranteed, even when I have a HMO. In general doctors are good, but so much upselling. I will switch to other providers and see how it goes.