Susan Jewelry Reviews | Read Customer Reviews of susanjewelryco.com

Susan JewelryReviews of susanjewelryco.com

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Susan Jewelry

About Susan Jewelry

Susan Jewelry is a customer focused online store dedicated to offering stylish, affordable jewelry pieces designed to complement everyday looks and special moments.We pride ourselves on providing a wide variety of elegant designs from rings and necklaces to earrings while maintaining accessible pricing for our customers. Our goal is to make beautiful jewelry available to everyone without compromising on style.At Susan Jewelry, customer satisfaction is at the heart of what we do. We continuously improve our products, processes, and support to ensure a smooth and reliable shopping experience.We appreciate every customer who chooses to shop with us and supports our journey.

Susan Jewelry (susanjewelryco.com) has 327 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Also known as: susanjewelryco.com
Website: susanjewelryco.com
Category: Jewelry & Watches
Location: Santa Fe
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 87% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Susan Jewelry reviews

327 approved reviews, newest moderated first

Lana
Mar 13, 2026
Susan I found you by accident scrolling…
Susan I found you by accident scrolling one morning and I’m so glad I did! I can tell you put your heart n soul into every piece of jewelry you make, I bought a few pieces from you and I can’t wait to get them thank you from the bottom of my heart wishing you the best on your next journey!! Lana:))
Response from Susan JewelryMar 14, 2026
Thank you so much for your kind and heartfelt message, Lana! It truly means a lot that you found us and connected with the designs. Hearing that you feel the heart and care behind the pieces is very special to us. We’re so grateful for your support and we really hope you love the pieces once they arrive. Wishing you all the best as well, and thank you again for your thoughtful words!
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Karen
Mar 12, 2026
I love the jewelry
How quickly it shipped. How beautiful the jewelry is. Kind and responsive care team. Friendly people who love what they do. My name is Karen and I had the order shipped to my boyfriends house (John) It was put in beautiful red, protective boxes with a gift bag and I thought that was very thoughtful and shows that you really care. I LOVE THE JEWELRY! VERY TALENTED! Now I need to get some more!
Response from Susan JewelryMar 14, 2026
Thank you so much for your wonderful review, Karen! We’re truly happy to hear that you loved the jewelry and that the packaging made the experience even more special. It means a lot to us that you noticed the little details, from the red protective boxes to the gift bag. We’re also glad our care team was able to assist you along the way. Your kind words and support truly mean the world to us, and we hope you enjoy your pieces, and maybe find a few more favorites soon!
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bjensen University of M.
Mar 12, 2026
one ring didn't fit my finger
one ring didn't fit my finger, a different size than the others, though I ordered the same size.
Response from Susan JewelryMar 15, 2026
Thank you for letting us know, and we’re sorry to hear that one of the rings didn’t fit as expected. That’s definitely not the experience we want for you. We’d be happy to send you a free replacement. Please just email our support team with your order details, and we’ll take care of it for you right away. We’re always here to help!
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DM
Mar 12, 2026
Total scam
Total scam. Don't waste your money or your time. Quality is poor - plastic and cheap from China. Takes weeks to be delivered and they dodge any thought of a return falsely claiming that the product can't be returned due to the company going out of business, that returning anything is a hassle and more cost to the customer, consistently offering a percentage of your money back if you choose not to do a fair exchange. I've reported to several agencies, including the Better Business Bureau and the media are doing a full investigation.
Response from Susan JewelryMar 15, 2026
Thank you for sharing your feedback. We’re truly sorry to hear that this has been your experience, and we understand how frustrating this situation must feel. We want you to know that we take concerns like this very seriously. Our intention has always been to help customers resolve any issues with their orders, and we genuinely want the opportunity to address your concerns properly. We’ve sent you an email so we can communicate directly and review your order in detail. Please feel free to reply with your order information so we can work with you toward a fair resolution. We truly hope to hear from you so we can help make things right.
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Sue W.
Mar 12, 2026
Love all 6 pieces
Love all 6 pieces. Giving them as gifts to girlfriends. Thanks
Response from Susan JewelryMar 14, 2026
Thank you so much for your kind message! We’re really happy to hear that you love all six pieces. That’s wonderful that you’re giving them as gifts to your girlfriends, what a thoughtful idea! We hope they love them just as much. Thank you again for your support.
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Holly P.
Mar 11, 2026
This website is a scam
This website is a scam! Jewelry comes from China! A few pieces were decent knock-offs but others were terrible. Also found this jewelry sold on 2 other scam websites. DO NOT BUY FROM THEM! I'm now disputing my purchase with my credit card company.
Response from Susan JewelryMar 15, 2026
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating this situation must have been. We also received the notice regarding the dispute with your credit card company. Please know that we are actively trying to communicate with you so we can properly address the issue and help resolve it as quickly as possible. We sincerely apologize for the inconvenience and hope we can receive your coordination so we can work toward a solution together. Your concern is important to us, and we’re here to help.
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April W.
Mar 11, 2026
very pretty
I love it! I passed it on to my granddaughter.
Response from Susan JewelryMar 15, 2026
Thank you for sharing your feedback. I’m really sorry to hear about your experience with the ring, and I completely understand how disappointing that must have been. We’ve sent you an email because we truly want to make this right for you. Please check your inbox and reply when you can so we can assist you and help resolve this. We’re here to help and will do our best to take care of this for you.
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Jill H.
Mar 11, 2026
Do not order from this company!!!!
Do not order from this company!!!!! It is a complete scam. I never received my order - post master said it was delivered but not to my home. There is no doubt from other reviews this is cheap jewelry from China with horrible customer service. I sent them so many emails - and it’s always the same generic answer THIS IS NOT A COMPANY WITH HANDMADE JEWELRY FROM SANTA FE It’s all a scam!!!!!
Response from Susan JewelryMar 15, 2026
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating this situation must have been. We also want to let you know that your refund has already been processed, especially since you mentioned that you would be disputing the charge while you were away on your trip. We sincerely apologize for the inconvenience and the frustration this caused. If there is anything further we can assist you with, please feel free to reach out to us. We’re here to help and will gladly assist if you have any remaining concerns.
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