Susan Jewelry Reviews | Read Customer Reviews of susanjewelryco.com

Susan JewelryReviews of susanjewelryco.com

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Susan Jewelry

About Susan Jewelry

Susan Jewelry is a customer focused online store dedicated to offering stylish, affordable jewelry pieces designed to complement everyday looks and special moments.We pride ourselves on providing a wide variety of elegant designs from rings and necklaces to earrings while maintaining accessible pricing for our customers. Our goal is to make beautiful jewelry available to everyone without compromising on style.At Susan Jewelry, customer satisfaction is at the heart of what we do. We continuously improve our products, processes, and support to ensure a smooth and reliable shopping experience.We appreciate every customer who chooses to shop with us and supports our journey.

Susan Jewelry (susanjewelryco.com) has 327 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Also known as: susanjewelryco.com
Website: susanjewelryco.com
Category: Jewelry & Watches
Location: Santa Fe
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 87% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Susan Jewelry reviews

327 approved reviews, newest moderated first

Jane W.
Mar 18, 2026
TOTAL SCAM!!!
TOTAL SCAM!!!! The jewelry that is posted on Facebook is pretty and handcrafted but that is not what you receive in the mail. Cheap and junky!!! Sorry I did not vet the company before purchasing. Susan jewelry in New Mexico via China? Ordered on 2/27 and received on 3/17. I seriously question how anyone could give them a positive review.
Response from Susan JewelryMar 18, 2026
Thank you for sharing your feedback. We’re really sorry to hear that you feel this way about your experience. We understand how disappointing it must have been when the item didn’t meet your expectations. We’d truly like the opportunity to look into this and help make things right for you. We’ve sent you an email so we can review your order and assist you directly. Please feel free to reply with your order details. We genuinely want to work with you toward a resolution and improve your experience.
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Leslie B.
Mar 18, 2026
Beautiful jewelry but it took over 2…
Beautiful jewelry but it took over 2 weeks to receive it. May order more.
Response from Susan JewelryMar 18, 2026
Thank you so much for your feedback! We’re really glad to hear that you love the jewelry. We also appreciate your patience with the delivery time. We understand the wait can feel a bit long, and we’re always working to improve that experience. It truly means a lot that you’re considering ordering again, thank you for your support!
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Mary A.
Mar 18, 2026
Great quality ring
Great quality ring. I get compliments on its color and unique design.
Response from Susan JewelryMar 18, 2026
Thank you so much for your kind feedback! We’re really happy to hear that you love the ring and that it’s getting you so many compliments. It means a lot to us that you appreciate the color and unique design. Thank you for your support, we truly appreciate it!
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Ken Jr B.
Mar 18, 2026
My wife saw the ear rings & suggested…
My wife saw the ear rings & suggested they would make great birthday gift for her & asked I would get them for her upcoming birthday. So i bought them online & didn’t tell her what i did until it came in the mail, a little late for her birthday but all was received very well
Response from Susan JewelryMar 18, 2026
Thank you so much for sharing this! That’s such a thoughtful surprise and we’re really glad to hear it was well received, even if it arrived a little after her birthday. We hope your wife loves the earrings and enjoys wearing them. Thank you for choosing us for such a special gift, we truly appreciate your support!
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Nan Sze L.
Mar 18, 2026
Fake
Did a general search of the company to ensure that it was legitimate. But found the exact same "ocean wave" necklace that was on the website for 29.95 (original price 149.95) was listed for $5.49 on Walmart's website (description "Ocean'S Oath Jewelry Set,Boho Blue Wave Necklace Earrings Ring Get Free gift !!!"). This website is fake and likely created by someone in China. Should be reported as fake.
Response from Susan JewelryMar 18, 2026
Thank you for sharing your feedback we completely understand your concern. Yes, we’ve unfortunately seen this as well. There are many larger platforms and sellers that copy our designs and list them at extremely low prices, often without maintaining the same level of quality or craftsmanship. We take pride in our products and always aim to provide the best possible experience for our customers. If you ever have any concerns or questions, our support team is always here to help. We truly appreciate you bringing this to our attention.
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Susan S.
Mar 17, 2026
Satisfied Customer
I ordered a beautiful ring and unfotunately the stone fell out the first time I wore it. I was very impressed how susan jewelry remedied the situation. After a quick review they sent out a new ring. Will order from them again!
Response from Susan JewelryMar 18, 2026
Thank you so much for sharing your experience! We’re really sorry to hear about the issue with the stone, but we’re glad we were able to resolve it quickly for you. It means a lot to us that you were happy with how the situation was handled. Your support and trust truly mean everything, and we’re so glad to hear you’d order from us again. Thank you again!
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customer
Mar 17, 2026
The jewelry is stunning
The jewelry is stunning! The sale is finally what made me purchase a few pieces! They are worth the retail price, but I was fortunate enough to purchase a few pieces. Sad to see you going out of business. Thank you for making such beautiful pieces for women of all ages.
Response from Susan JewelryMar 18, 2026
Thank you so much for your kind and thoughtful message! We’re truly happy to hear that you love the jewelry and that you were able to take advantage of the sale. It means a lot to us that you feel the pieces are worth their value and that they resonate with you. Your support and appreciation for the designs truly mean the world to us. Thank you again for your kind words we’re so grateful to have customers like you.
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Christine M.
Mar 17, 2026
Wave not as pictured
The round portion of the necklace is lovely but I was disappointed that the foam on the waves were too subdued. It doesn't reflect the beauty of the picture on your website.
Response from Susan JewelryMar 18, 2026
Thank you for sharing your feedback. I’m really sorry to hear that the necklace didn’t fully meet your expectations, especially with the details of the waves. We understand how important those small details are, and how disappointing it can feel when the piece looks different from what you saw on the website. Your feedback truly helps us improve. We’ve sent you an email so we can look into this and help make things right for you. We hope to hear back from you soon so we can assist you further
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