SurveySparrowReviews of surveysparrow.com

Bad experience. I find the website really malfunctioning in many ways. Let alone the translations to different languages than English, like Spanish (terrible!!). This is a proof for me that the website is not professional as it should. Probably the worst is the Customer Service. So slow and vague in responses... Basically, you´re required to provide a video recording in support of all your queries. For instance, once the survey is sent out, the recipient is requested to log in SurveySparrow to be able to access the survey! I find this awkward. They took days to provide an answer, basically saying I had to start all over again with creation of survey. Never again.

Terrible. Average survey tool. Non existent customer service.

Created survey for work. Account locked on my second log in and couldn't access my one survey. Terrible customer service who over the course of a month alternately string you saying they are 'resolving the issue' without explaining it or doing anything about it , or they don't respond . Essentially a scam to get you to subscribe .

I encountered issue after issue with this program over the year we tried to launch it. Customer service was responsive, but the bugs were not always resolved. A few examples: After pausing a survey during the holidays, I was not able to resume it because it was going to be sent to too many people (less than 50). It didn't give me an error at the time I resumed it so I found out after it wasn't deploying as it normally would on-going. I had to rebuild it. For another survey that had a 180-day throttling setting, instead of sending a reminder out to the group that didn't fill out the recent survey, it was sent out to the entire population because reminders are not tied to the throttling setting. When you upload a list there may be one contact that has an error, but you'll receive a success message without knowing there was an error or which contact to resolve. Also, many of the features that should be standard require an upgrade or limit you in what you're able to do.

I usually use Survey Monkey but was looking for an AI powered survey software to help me create surveys faster. Terrible mistake. I sent out a survey to hundreds of customers. I was unable to view the results unless I upgraded. Once I upgraded, I was still not able to view the results. Customer support had to unlock them on the backend. Then I could see the results but the download button wasn't working. I still don't have the survey data at the moment. I would not recommend. I'm very surprised that they have such a high rating.

Extremely slow customer support. Our survey data is no longer being recorded in Surveysparrow's interface. 12 days after reaching out to support, and after being passed around to different people via email, no solution or even apology. A total waste of time. Now we have no survey data and are forced to try to find an alternative.

It was chaotic and time wasting. Prior information were not retained so I had to fill over and over again whenever I had to leave the page to get required information . Uploading was impossible.

The worst customer support in the history of the internet. It takes two or three days for them to respond to a support ticket and every time they did they would ask for information that was already provided. We gave up after waiting and created our own work around and they had the audacity to email a weeks of silence to tell us they had resolved the issue, referring to the work around we had implemented - I haven't experienced anything like it.