Alex F.
Great product overall
I’ve used other survey software in the past and SurveySparrow has been the most intuitive, user-friendly one that I’ve come across. It’s also much prettier and smoother on the front end side to users and customers. We’ve run into some issues where importing our contacts list did not populate all emails so we’ve had to manually send survey invites to several people who should’ve been on the group contact list. We’ve also had a small handful of people run into issues where their browser tries to block SurveySparrow as “malware” but I believe this is due to the cookies used to monitor the survey. Overall, it’s a great product but the customer support side could use some slight improvement in issue solving and communication.



