JustTrekingAlong
Never received item after false hope
Save your time and money and buy from another company. I ordered a bakeware set in the beginning of May 2020, saw it went on sale end of May, but still hadn’t received my set. The confirmation email said “It may take 7-10 days before your order ships and you receive a shipment confirmation.” Over a month later I sent in inquiry in June to find out the status and when it would be shipped. The response was basically worthless as if it was a generic automated email. I called end of June and was told I should receive by July 1; she saw that there was one reserved in my name. I asked why I wasn’t informed it was back ordered and the agent had no answer. Sure enough July came and went and still no bakeware set. I gave the benefit of the doubt because of the holiday and then called beginning of Aug and was told they do not know when I’d receive it, but in the system they still see there’s one available to my name. Today I realized I still hadn’t received it, so I went online only to find out my order was cancelled. Never once did I receive an email about the status changes. So, I call yet again to find out what happened to the order. I was then told it was cancelled due to that item no longer available, even though the earlier two calls I was told it was available, just waiting to receive it from the warehouse. The woman whom I spoke to today was very rude and had the attitude of “oh well sucks for you”. This was my first time dealing with this company and never again will I. The agent didn’t suggest another product or offer a coupon or have an alternative solution. She didn't try to please me as the customer; I could tell she could careless, even after her knowing how many times I've called, lack of communication on their part and not receiving an item. I understand there’s only so much she can do, but having a basically having “screw you” attitude really just put it over the top for me. Had it not been a supposed gift, I would have cancelled a long time ago. I asked why I was never informed of the cancellation and she said I should have received an email back on Aug 14. I've checked my email often; both inbox and junk, but I never received an email about the cancellation or status change; however, I've received many promotion emails. If you want to be left in the unknown, not receive your item, want poor customer service and no communication then buy from this company, otherwise don’t think twice about Sur La Table.