Sur La TableReviews of surlatable.com

First time writing a review. Ordered a 4 qt. Staub with the sale price during a Black Friday. After waiting for 2 months, they cancelled the order. The compensation they offered was a 20 dollars off of a future purchase over $40. Have they been upfront about the lack of inventory, I would have had the chance to buy from another vendor during the Christmas sale. Consider yourself warned.They do not honor their commitments..

I ordered 3items as Christmas gifts. I received two items just fine but it is January and haven’t received one more!!! I contacted customer service multiple times and I wish I didn’t. It was one of the worst customer service experiences I ever had. I think sooner or later this company will go bankrupt. Cannot survive this era with that kind of customer care. Terrible.

My mom gifted my boyfriend a couple awesome knives from Sur La Table online (she's amazing). Since he already had a couple bread knives he decided to switch the bread knife out for a paring knife. While we weren't able to return the bread knife through Sur La Table's online system or by calling their online customer service, we were able to do an exchange at the Preston/Royal store. I was so impressed by the staff we chatted with while doing the exchange then shopping for more goodies. However, the gal who helped us the most, Roxanne, was the sweetest. Not only was she personable and friendly, she was abundantly gracious and answered the many random questions we had. If she didn't know something, she quickly found the answer for us. We were happy with the product offerings, as well as the level of service and care at this store! Definitely check them out for your kitchen equipment needs and cooking classes (mom raves about those)!

Terrible. This was my first and last experience with this company. I echo all bad reviews made by prior users. I ordered 3 items in the 1st week of December. Only two items were received. The other item never shipped and had I not reached out last week I would have never known that the item was no longer available. On top of this disappointment, they either overcharged me on the two items or they charged me for the item not shipped. I used PayPal and was charged at separate times, assuming it was when items were shipped. The amounts do not line up with my original order statement and no one has gotten back to me regarding my inquiry about this discrepancy. Do not give this company your business.

I order bowl on Nov 30th, after 2 plus weeks of not receiving the bowls. I called and checked on the status of my order...NOTHING No HELP AT ALL. "I will call the Vendor and check on the status" still nothing I called and cancel my order last week ! again no luck. Today I received and email stating they just were told my item would be shipped today! Really after 24 days on sitting on my order and Christmas two days away you're shipping my order.... which I canceled last week! great service. Now I have to try again and call them today to cancel AGAIN . WORST SERVICE EVER!!!!!! I order them last week from another company and had my product in 3 days! Merry Christmas

Terrible customer service. I ordered an online cooking class as a gift. No option to deliver to the recipient, no clear why "delivery" is even necessary--just need a login to the class. It never arrived. No one answers the phone line, and two emails over 4-5 days and no response.

Not even a 1 star. I ordered two items. One for $11.50 one for $21.50 plus total of 8.99 shipping and $2.00 plus in tax. They shipped the $11.50 item on 11/23/20. They charged me for tax for both items and shipping from both items. One item was received. One month later they charged me $26.50 but did not send me the second item. I called and they said the second item was still not available and is on back order but that they charged me the additional $26.50 just to see if I still had money in my account. They could not tell me when it would ship and the customer service rep had a nasty attitude. I will never order from them again. I recommend you find a better supplier!

The most dishonest company ever !! they list products on their website they don’t even have and then they drag you left and right about the order !! First and last time I order on the BS company. They were about to ruin my Christmas but William-Sonoma came to the rescue !!