Sur La TableReviews of surlatable.com

Daemon did a great job addressing my needs promptly and professionally. Very pleased with my experience.

fast and efficient

Registered at Sur La Table for my wedding. Things came with no information about who actually sent the gift, just a packing slip with our name and address (not every package, but the majority of them). Despite the fact that an item had already been purchased (and we had only asked for one), it allowed someone else to also purchase the same item. They only allow 30 days for refund or credit/gift card, so there is no flexibility, and unless you have nothing else to do, that's a pretty strict timeline after a wedding to figure out returns. All the stores in Massachusetts have been closed, so it is not as easy as walking into a store to return items either. And, if you try to click the "Site Feedback" link on the Sur La Table website, it is inactive. NOT IMPRESSED.

Unfortunately I had to cancel a cooking class as my husband and I both got sick. Daemon was extremely helpful, and was able to provide a full refund so I could rebook the class for another date. I was very pleased with their customer service.

I reached out to SLT to check on the link for a cooking class I was participating in. Daemon quickly resolved the problem for me. Quick, professional and easy to talk with. Thanks Daemon for the great service.

You get to speak to a knowledgeable person who handles your issue on the spot.

I’m super grateful to Heidy in consumer service today. The first person I spoke to told me that I couldn’t make a change in the order I placed last night. I called back to get a second opinion. Heidy was helpful, cheerful and kind. Also, she made it easy to make an adjustment to my order and overcome the mistake I had made. Thanks Heidy!

I order some new sauces that I'm dying to try, but also ordered some vanilla that leaked all over the package. Christopher took care of it so quickly and sent me a replacement. Thanks for making everything so easy (and delicious) Sur La Table!