Sur La TableReviews of surlatable.com

I'm very skeptical right now as I had to reschedule our cooking class. I was told that I would get a gift card refund in 24-48 hours of $198.00. It has now been 6 days so I decided to call back. Was told they have had system issues and could not process any refunds the past week but were willing to take new orders and if I wanted to reschedule a cooking class that they would be happy to take my credit card and charge another $198.00 but would get a refund as soon as the system was back up and running. So now I would be out $400. I will try back in a few days.....stay tuned.

Christopher was very helpful and offered to transfer a coupon from the class I was cancelling to the new class.

I ordered a Calphalon sauté pan in January and have not received it yet. There seems to be some trouble with shipping from the manufacturer. I called and spoke to Heidy, who canceled the order and re-ordered my pan. She was very helpful and resolved the matter easily. Here's hoping it will show up this time! That's why I gave one star off.

Chris assisted me in ordering an Al-Clad double boiler. My original order was canceled because I didn’t respond within the timeframe. Chris applied my original sales price and reward amount, along with free shipping. He understood my problem and was able to resolve it. Excellent customer service! Thank you

Was unfortunately unable to attend my class but the customer service representative, Heidey was extremely helpful! She managed to answer all of my questions and was so polite.

I had purchased my items online as a wedding gift and i was informed that items were missing. I called customer service and spoke to Christopher. He was amazingly professional caring and understanding and immediately resolved my problem. WOW WOW WOW ABSOLUTE WHITE GLOVE SERVICE THANK YOU !!!

I purchased an Item on sale, but the vendor sold out of the color. I was able to contact Christopher who was amazing. He place a new order for a different color and honored the sale price, after the sale was over. Thank you Christopher !!

I had to cancel a booked in person cooking class and was already past the 48 hour cancellation policy. Christopher (Chris) in customer service was very helpful and polite and helped me with the cancellation/refund. I was able to repurchase the same class for a later time.