Sur La TableReviews of surlatable.com

We took the Dim Sum cooking class. We have the best time. Chef Chris was outstanding. Second time I've had him. He is very knowledgeable and patient!! The food was outstanding. Will definitely take another class!!

A while back I purchased the stores branded battery operated salt and pepper grinders. The salt grinder became defective, like a gear was striped. Stoped in the store and was told to contact customer service on line. I did and got an apology. no solution. Looks like it will be a long, long time before I darken there door step with my presence.

We recently purchased a 12.5-inch Terra Cotta Tagine from Sur La Table, and after just one use, it cracked. My wife, having had a terrible experience when buying the item, refused to return it. So, I went to the store and, unfortunately, had to deal with the same floor manager. The floor manager’s behavior was not only hostile and rude but also shockingly unprofessional. Instead of taking responsibility for the faulty item, she arrogantly cited the return policy, stating they don’t accept returns of used items. Despite my clear explanation that the item was defective, she showed complete indifference. When I asked for her manager, she initially lied, claiming all managers were at the same level, but eventually provided the name of the store manager, acknowledging that the store manager was indeed senior to the floor manager. I left the store with the broken item, utterly disgusted with the service. I strongly urge others to avoid shopping at Sur La Table to avoid the appalling and unacceptable behavior exhibited by the floor manager.

Returned a gift bought by our son. We felt bad about returning but was too embarrassed to tell son. Sur la Table said they could issue us a credit. After four months still no credit. They said they did receive the item but there was no instructions about a refund. Lady said she will issue credit this was 2months ago so I am out a $180.00 gift my son sent. What can I do??

I received a gift of a Sur La Table brand enameled cast iron cook pot. Within less than one year there were over 7 chips on the bottom and one on the handle. Previously, I had been using a Le Creuset pot for over 40 years with no such damage. Because I wanted a color Le Creuset did not have, I chose the Sur La Table, thinking the quality would be similar. When I wrote and sent photos to SLT, they declined to replace my pot. I will never purchase another pot from them, as the quality is inferior.

My boyfriend and I booked an in-person class around 12pm for that evening at 4pm and when we got there were told there “might not be room for us” because our rsvp “just came in” so I was immediately stressed and nervous that I paid so much for a date night that wasn’t even going to happen. We brought our own wine and were told to go put it back in our car they don’t allow it per (Colorado) state law, so we did, just to see another couple in the class was permitted to drink theirs and was doing so during the class. With all this, we were a little thrown off but eased into the class with a welcoming chef and instructions to start cooking. When we were given our steak cuts (the main dinner portion) we had the two SMALLEST pieces of the whole class and felt jipped especially on top of the other unwelcoming treatment. This class did not meet expectations of a romantic date night, nor felt worth the price.

I had ordered 3 mixing bowls and found one of them had a wrong price sticker and big SCRATCH on the bottom like it came from the outlet store. I contacted the customer service and got QR code for the return label. But the QR code was not accepted at the authorized store near me, so I had to drive far to find the UPS store. All things happened because SLT sent me the wrong and damaged item. And it cost me extra money (for gas and time) to return it. Small but it shouldn't be needed and feel not fair at all. I liked the shop before but won't use and recommend anymore. *2024/04/27 I received the replacement mixing bowl, and it has the same conditions, the wrong price sticker and big scratch, AGAIN! I contacted the customer service soon, but no reply from them so far. I just want the mixing bowl on your web site with normal/perfect condition, not the scratch one with the outlet price. *2024/05/09 Finally I have received the beautiful mixing bowl I ordered. Took time but thank you very much for the replacement.

Had a great experience. Bought a pan for my mother for Christmas and ended up not liking it. return window passed and was unable to return to store. Called customer service and they helped me with the return! THANK YOU