Sur La TableReviews of surlatable.com

I called to place an order since I had a few gift cards. Nestor was extremely courteous and efficient.

Mis-delivered package and the first CS rep at Sur La Table said he'd work with UPS for the claim but upon my follow-up said I needed to contact them myself, they couldn't help. My own follow-up with UPS led me back to SLT. That's when Zyanya took ownership. TG she was there. She found my claim which had been abandoned and not assigned elsewhere after the previous rep took a new role. She said she'd get resolution in 48 hours and she did. A replacement for one item is on its way and refund for another was issued. She gets 5 stars. 4 stars because of her or it would be 1 star rating since the previous CS rep washed his hands of my dilemma. Thank you Zyanya. Amazing ownership and follow-through

This was the best customer service experience I’ve had in many years. Ordered a Breville toaster oven and it did not look like the right color and Monica B did all she could to see if it was a fluke. Had warehouse folks run down another and take pics and the whole shebang. For something that was not their fault, they went out of their way to see if they could make it right.

Zyan provided friendly, and efficient support in helping me process a return on a defective product. One of the easier customer service experiences I've had.

My brother purchased a date night cooking class for my birthday so that my husband and I could go and the email notification for some reason did not come through to my regular email and I literally found it in spam mail, but unfortunately we had missed the date of the event I was able to contact customer service and explain the situation. They were very supportive and very helpful and they were able to put the funds that my brother spent for our date night event on a gift card so that we could use it at another time. This was such a great outcome and my husband and I are looking forward to scheduling a time for our new date night.

Unfortunately, mistakes were made by my using Paypal for my ordering an electric pressure cooker for my daughter. The orders were mistakenly sent to my address. I called customer service three times trying to fix the problem, and they did the first time. The second time the mistake was not visible until 2 days later. By then the order had been processed and on its way. I refused accepting the item, and it was sent back to Sur La Table. Speaking with a customer service representative was a very positive experience. The young man was extremely helpful even though it was not the company's fault!!

I purchased a dozen pasta bowls from Sur La Table's retail store in Woodmere in Cleveland's eastern suburbs March 21, and asked for them to be sent out to my residence address in another state. The bowls were sent out quickly, but when the UPS package arrived on March 25, the bowls had not been carefully packed, and six of the bowls were broken in shipment. I called the main customer service number on the packing invoice, and reached Jose - he was probably the most effective and timely service rep that I have ever dealt with. He emailed me in a matter of minutes to send him pics of the broken bowls and a copy of the invoice and packing slip, and within an hour of my emailing him those documents on 3/25, he confirmed by email that Sur La Table would replace the broken bowls and ship out the replacements immediately. The replacement bowls arrived 3/28 in perfect shape. I'm in awe of their service people and Jose in particular.

I ordered a gift card as a hostess gift. The card was mailed but got stuck somewhere in the country for days. I couldn’t wait any longer so I called customer service and spoke with Jose. He was so kind and shared that he could have it emailed to me. It arrived within just a few hours. The service I received from Jose was five star.