Sur La TableReviews of surlatable.com

I was missing an item from my order. I contacted customer service and spoke with Daniel Garcia. Daniel was very helpful and explained why that item was not in the original package received (was being sent directly from the manufacturer). Daniel went above and beyond and contacted the manufacturer and tracked the package. He told me the day and even 2 hour window delivery time. I received the missing item a few days later exactly when Daniel said. Thank you Daniel!

I am grateful for the customer service personnel, Mr. Robert Acevedo who helped us with exchanging damaged merchandise with professional courtesy. There was an initial miscommunication as to which item was to be exchanged. Once that was cleared, my daughter was able to receive a new loaf pan (today). Especially with metal cooking tools, I feel they should be well packed with insulated materials not mere plastic bag. They might easily receive dent during the process of shipping. Other than that, we are happy with Dutch oven pot and other baking tools. You offer a wide variety of colors and sizes. Thank you.

Purchased a couple of items for Christmas. One was delivered broken. Contacted customer service with a picture and order number and they quickly got me a replacement. Awesome experience. Thank you Mayra Gutierrez!

Roberto Acevedo went out of his way to search some information for me back to 2018! What a champ and was so gracious at the same time!!

My five star rating is for the excellent customer service and follow through of Sur la Table’s customer care representative, Fernando Morales. Fernando was knowledgeable, helpful, efficient, and polite. He made sure that the item that was omitted when my order was first shippped was expedited and received in time for Christmas. He followed up with me every step of the way until my order was received.

Nestor Bolanos was very prompt & helpful in resolving the issue of missing items from my order. Thank you.

The on line customer service rep found my original receipt allowing me to return an item..Joe was fabulous

My family and I have made the holiday cooking classes at Sur La Table a cherished tradition for the past four years. This year, we hit a major roadblock when two-thirds of our household came down with the flu just before our scheduled class. Initially, I was very concerned because the 48-hour cancellation policy was being applied quite rigidly, despite our medical emergency and our desire to keep the kitchen environment safe for others. However, I am writing this review specifically to highlight the incredible service provided by Brenton. After I reached out to discuss the situation, Brenton stepped in with a level of empathy and professional flexibility that is rare to find. He understood that we weren't looking for a refund, but simply a way to preserve our family tradition and our investment. Brenton went above and beyond to resolve the matter equitably, ensuring that we felt valued as long-standing customers. It’s because of staff members like him that we will continue to call Sur La Table our home for holiday cooking. Thank you, Brenton, for saving our tradition and for your outstanding customer service!