Global Surf IndustriesReviews of surfindustries.com

Prompt and on time. Highly recommened

I've bought three surfboards from GSI and they have been polite and fair with me in all of our dealings and have great customer service. They do, however, have some areas they need to work on: 1. They screen surfboard reviews and allow only those they like/agree with to be posted to their site. I've tried to post a review of the board I bought on two different occasions on their website but I guess because I mention the board broke that it doesn't pass their screening process and they don't post it. Doesn't seem ethical of them to prevent honest reviews from being posted. The overall review was positive and there was no profanity or anything that should have prevented it from being posted. 2. Information and tracking. In every dealing I've had with GSI there is a lot of confusion as to where exactly boards are and what exactly is in stock. The first board I ordered online they emailed me that they didn't have that one in stock and convinced me to accept an alternate--they did give me a discount. The next board I ordered I waited for four weeks to come in and then when it finally came in they contact me and say, "oops, the color you wanted didn't come in but will you take the red instead of the blue?" Seems in this day and age their inventory tracking should be on the money exactly and not suffer from these hiccups.

I have ordered 3 boards and a bag in about the last 12 months. It seems like there are usually a couple odd details I am seeking that are not on the website. Each time this has occurred a real person has responded to my inquiries, promptly. Once, when a web glitch would have caused an order to be delayed for a few weeks, someone there talked to me and made it right. I really appreciate the caring customer service they provide.

Superior customer service , great packaging of product , no damage due to understanding how to pack gear properly ! Thanks

asked for help via live chat to get a surfboard for my son. got a quick response, advice with expertise from years of surfing and bought a product that was right. put in the order and it turned up a couple of days later. what could be better?

I purchased a board for our son's 30th birthday on sunday the 1st of Nov.and was hoping it would arrive on his actual day the 4th,the board had to come from Sydney to western Victoria and it said on web site delivery would be 3 to 4 days . To our surprise it arrived on the day at 3 pm. A great company to deal with and great web site . Will definitely use Global Surf Industries again

It's been three weeks and still waiting. At least a dude called and told me the board that was going to ship was damaged so the are looking for another one? All communication went blank since then...so yeah?! Will re review upon receipt of my purchase.

Hey, overall i love it all, good guys , all awesome... The sad part is i got my board few days ago and first session out the nose broke, poor construction, iam slightly bummed out,