Support HpReviews of support.hp.com

I had a very bad experience at hp customer support. My laptop had a problem and I called them on Monday, they said you will get a quotation soon. I didn't get it till Tuesday. I repeatedly called on tuesday and after so many calls they sent a quotation through email. I did payment and even after 3 days, no service was provided. I called them again and again that I have made the payment, now please assign a technician to visit so that he can check my laptop. I constantly told them to keep my query in urgent as my work is getting affected due to laptop malfunction. But all I got was that we have sent an email to escalate your query. Even after 5 days, no technician visited. And they don't work on weekends so your query keeps on waiting longer than expected. Hp customer support is the worst. I asked them why didn't they me if it was going to take such a long time, so one person, Swati said, there are some employees who are under training so they must have picked your call and they were not aware about all the details. Like really? Why would you let them talk and misguide people.

Es ist nicht möglich, einen Mitarbeiter zu sprechen: Nach der KI kommt die endlose Warteschleife, dann wird man aus der Leitung gedrückt. Schwach! Ärgerlich! Einfach nur schlecht.

Habe mich 10 Minuten mit KI unterhalten. Zig-mal die Seriennummer meines Druckers durchgegeben und immer wieder korrigieren müssen. Dann sagt KI es sei keine Seriennummer. Dann habe ich nach einer Verbindung zu einem Menschen verlangt. Hat geklappt. Jedoch hat mir dieser Mensch einfach das Telefon aufghängt. UNBRAUCHBAR. HAT NICHTS MIT DIENST AM KUNDEN ZU TUN!

Downright awful !!! Worst experience I have ever had ! Submitted a laptop for repair on a laptop that would no longer turn on . They stated it was " customer damage" even though all I ever did was turn it on . Was under warranty and they wouldn't even tell me what happened in good faith . Don't ever get a warranty from these guys . Dishonest and unethical . Look at all the bad reviews . HP should just do the world a favor and quit making laptops and fake warranties .

I called support because I needed to order ink, their website AI would not let me order printing ink that I pay for every month even though I have not received ink of over 3 years. When I called their phone AI made me jump through hoops even though I had a case number. When I got to a person, we talked for about 3 mins and the phone disconnected. The Support agent did not call me back. I called again and went through everything again and then got hung up on again. Called a third time (it was 4:59 PST) the phone went to a auto answer that the support was closed (8pm EST). They called today and I missed the call so they closed my case. I WILL NEVER BY HP AGAIN!!!!!

Horrific customer service. I need assistance installing a printer driver. 1st encounter: Sage the Bot, who is unhelpful. Then transferred to a live agent who couldn't help with the printer issue. Then transferred to 2d live agent who allegedly was going to check the warranty. He disappeared, and then I had to repeat the call and start all over again. Still waiting for the 2d agent to help. Total time wasted and counting: 60 minutes. I will NEVER purchase HP products again because of their lousy customer service.

Buyer beware!! I purchased an all in one HP printer recently - and was offered an ink subscription. Why not try it - I was told I could cancel at any time easy! I normally dont print much - but suddenly found my self in a place where I needed to print a lot. But - no problem as I had just received my first ink replacements Fantastic! NO I got an email telling me I had gone over MY QUOTA. My printer, my paper - are you kidding me! NEVER AGAIN will I recommend HP When I rang in to cancel the agent made if REALLY difficult - and hardly spoke english This is the worst example of tech going wrong How can I go over a quota - on my new printer. Surely wanting ink delivered to my home once a month should lead not to this! BEWARE I will share my story to whomever will listen.

I recently bought a new laptop, during the setting up process I tried (unsuccessfully) to download the HP printer drivers from the HP website which for some reason was running very slowly & appeared to be having problems. For the first time ever I contacted the HP support for some help, I explained the problem to the woman on the phone & was instantly told that the drivers on their website were no longer suitable for my model printer as it was obsolete & I needed a new one. I tried telling her that my printer was only 2 years old but she wasn't interested. I later received an Email telling me the case was closed. The following day I tried again & downloaded the drivers instantly. Obviously at the time of my first visit to their website the day before, it had problems. I don't know if I caught the woman at the HP help desk on a bad day but she wasn't interested & of no help whatsoever. I will never bother calling them again.