I have been asking for my refund for several days. No one replied to me. I canceled my subscription within 2 days of enrolling. I understand it takes one month, but I canceled on 01/29. I feel like it's a scam.
Response from SUPPLY LEADERMar 5, 2025
Dear Sylvie,
We are sorry to hear that you are experiencing this problem. It may be an error of the payment system. We have requested your e-mail through Trustpilot system. Please send us the email you registered your account with so that we can find it in our system and promptly refund your payment.
Sorry for inconveniences!
Supply Leader
IB
Infinite B.
Still haven’t received my refund when I…
Still haven’t received my refund when I got told it would be 30 days, ridiculous, they scammed me of my money and I feel like they have no intention of giving my money back.
Response from SUPPLY LEADERFeb 28, 2025
Dear Customer,
We have received your information and our team is checking the information right now. It can be a payment system issue. We will keep you notified about any changes.
Sorry for the inconvenience.
Warm regards,
Supply Leader
UPD: We have just manually fixed your issue and the refund has been processed successfully.
DW
DREW W.
Smoke and mirrors. Just another SCAM.
This company is a deliberate and very elaborate SCAM to sell you counterfeit/knockoff products from China. The website lists an address in Casper WY but that's a small dental business. Actual head office is in Hong Kong. This is why there is no phone number. Many levels of fraudulent activity here. The 5 star reviews have to be fake like everything else.
Response from SUPPLY LEADERFeb 14, 2025
Dear Customer,
Most likely you used our Starter subscription plan, where we provide an access to a large database of manufacturers with the lowest prices, but we cannot guarantee their originality.
That's why we always recommend buying samples before purchasing a large quantity. Very often you can find quality suppliers at very low prices.
For the manual search of original US suppliers by our manager use Enterprise subscription plan.
Regards,
Supply Leader
AN
Alex N.
what a joke
Paid for an enterprise account, contacted legal on 1/31/25 for invoice about invoice availability as advised by their chatbot. As of 2/11/25 I've yet to receive a response other than to say I need to wait longer.
Supply Leader is clearly not a serious business.
2/12/25 Update: nothing found in my spam folder to suggest that I missed a more timely response.
Response from SUPPLY LEADERFeb 11, 2025
Dear Alex,
We are very sorry that you are facing such a problem. And we will try to resolve this as soon as possible. We have requested your email through the Trust Pilot system and ask you to provide the email you used to register with us.
Our staff will resolve your issue within 48 hours, but in the meantime we ask you to check your spam folder in your email, it is possible that a support response may have gotten lost there, it happens.
We apologize again, we are already looking into your issue.
Warm regards,
Supply Leader
PF
Pamela F.
Avoid Supply Leader Group Unauthorized Charges and Poor Customer Service
I had a terrible experience with Supply Leader Group. They charged me a significant amount without my consent and have been trying to access all my accounts. Despite my repeated attempts to cancel and resolve the issue, including sending them an email and following their cancellation instructions, they continue to charge me.
The first payment attempt was denied by PayPal, but I was later asked to authorize a payment, which I did not approve. However, Supply Leader Group kept attempting to take the payment, and I don’t understand why PayPal authorized an ACH transaction from my bank account without my consent. This caused me to pay a $30 fee to my bank for canceling the transaction and blocking further access to my account due to unauthorized payments.
Now, not only am I seeing unauthorized charges on my PayPal account, but they also tried to charge my Capital One account under my name and my husband's. PayPal's system shows the charge was canceled, but it still appears in my account, which is extremely frustrating and confusing.
I’ve tried to contact this company multiple times, but they never respond. Their customer service is non-existent, and their practices are unethical. Please be cautious when dealing with this company. I strongly recommend avoiding any dealings with Supply Leader Group.
Response from SUPPLY LEADERFeb 3, 2025
Hi Dear,
Most likely you subscribed to our service, and there was an unsuccessful payment attempt through the PayPal. If the payment does not go through on the first attempt, PayPal makes second attempt 5 days later to charge the subscription fee.
All attempts to write off funds are made by PayPal and we cannot influence them.
To stop further payment attempts, simply cancel the subscription in your personal account or via PayPal.
We have requested your email via Trustpilot. Please provide your email that you used on our website so that we can better understand your situation to avoid such misunderstandings in future.
In any case, the support service should resolve your situation. Most likely, you did not receive a quick response because of the weekend.
Requests received on the weekend are processed on Monday. Please do not worry and wait patiently.
Regards,
Supply Leader
CH
Charlotte
This company is a joke the stuff they…
This company is a joke the stuff they sell is fake and the shipping is more than the product to see what they really have you have to pay then realize that you got scammed
Response from SUPPLY LEADERFeb 2, 2025
Dear Charlotte,
Most likely you used our Starter subscription plan, where we provide an access to a large database of manufacturers with the lowest prices, but we cannot guarantee their originality.
That's why we always recommend buying samples before purchasing a large quantity. Very often you can find quality suppliers at very low prices.
For the manual search of original US suppliers by our manager use Enterprise subscription plan.
Thanks,
Supply Leader
TL
Tristan L.
SCAM
When you enter their page they tell you that all their products are original, I bought some serums from La Roche Posay and at the beginning of their page it said 100% original so I acquired their subscription for 123 dollars and placed the order, but then when checking how my order was going it appeared that they could not corroborate that the products were original, they sent them from China and covered the brand logo, so it is obvious that they SELL REPLICAS and they trap you like hell so that you buy their subscription, surprise the order did not even arrive. Order #100110
Response from SUPPLY LEADERFeb 1, 2025
Dear Tristan,
Most likely you used our Starter subscription plan, where we provide an access to a large database of manufacturers with the lowest prices, but we cannot guarantee their originality.
That's why we always recommend buying samples before purchasing a large quantity. Very often you can find quality suppliers at very low prices.
For the manual search of original US suppliers by our manager use Enterprise subscription plan.
Thanks,
Supply Leader
JE
Jet
Bait and switch
Bait and switch. Required me to pay to even see pricing, paid to find out there stuff is fake or bootleg and not real licensed products. Shipping options were freight or sea and cost like 9k to have a $200 order shipped to the USA. No thanks cancelled with 1 hour of getting this and requested a refund need me refund now and it’s been a week and still no refund.
Please give me my money back !!
Response from SUPPLY LEADERJan 31, 2025
Dear Customer,
Most likely you used our Starter subscription plan, where we provide an access to a large database of manufacturers with the lowest prices, but we cannot guarantee their originality.
That's why we always recommend buying samples before purchasing a large quantity. Very often you can find quality suppliers at very low prices.
For the manual search of original US suppliers by our manager use Enterprise subscription plan.
Shipping costs are estimates only. Please feel free to place an order to find out the final shipping cost, which may be significantly lower than that displayed.
Most likely there was an issue with the product parameters, the shipping cost cannot be that high.
We have requested your email via Trust Pilot system, please provide the email address you used when registering with our service, so we can find your account faster.
UPD: Your refund was completed, please check.
Regards,
Supply Leader
