It takes days to get a request in and once I finally got my per unit prices and approvals, they are all way to expensive for me to ever be able to get a profit margin on them. Literally more expensive than buying them online. Complete waste of my time and money. Very expensive subscription. Everything is on you on the $100 tier and you are restricted, then the $250 tier offers you those prices that will be a sure fire way for you to lose all the money you put into it and your time.
Response from SUPPLY LEADERJul 4, 2026
Dear Malakhai Huff,
Wholesale terms are directly from the brand and according to their terms, which we cannot influence.
But we give you the opportunity to choose profitable original products from among thousands of already proven brands, where you can certainly find profitable positions for yourself.
If you can't find a profitable product among original brands, write to me, and I'm sure we can solve your problem and edit your review to 5 stars, because we have the best wholesale conditions.
I look forward to receiving your email.
[email protected]
Sincerely,
CEO,
Supply Leader
JO
johny
I repeatedly requested the cancellation…
I repeatedly requested the cancellation of my subscription, but the company failed to process my request. Despite several contacts with customer support, I have not received a cancellation confirmation. Customers should be aware that canceling a subscription may be difficult. Based on my experience, I am very dissatisfied with the service
Response from SUPPLY LEADERJun 8, 2026
The subscription can be cancelled in one click in your account. Please provide your email address in response and I will check it now
LC
Lauren C.
SCAM!
I would advise others to be extremely cautious when dealing with this business. My experience raised serious concerns about their practices, including being charged and then encountering significant difficulty getting assistance or a refund.
Communication was limited and resolution efforts were unsuccessful, which led me to file a dispute with my credit card company. Based on my experience, I recommend researching thoroughly and considering alternative providers.
Response from SUPPLY LEADERApr 9, 2026
Dear Lauren
As I know, your issue is resolved. Could you please update your experience.
Thanks!
Supply Leader
BH
bahgat H.
Scam I ask for authentic items and let…
Scam I ask for authentic items and let 7 days pass to keep the 588 dollars I payed for membership after they said they can’t guaranteed the authenticity and refuse to refund my money back I lost that money please be aware they scam people.
Response from SUPPLY LEADERApr 3, 2026
Hello, dear customer,
We just sent you an email to resolve your situation, please also check your spam folder and answer.
You've selected the Basic Starter annual plan, which includes the selection of white-label suppliers for the production of products under your brand.
The selection of original suppliers is available in the Business plan.
Don't worry, we'll resolve your situation.
Thanks!
Supply Leader
IC
infobrothersbrotherscommerce.c
Terrible service wasted so much with…
Terrible service wasted so much with them
Response from SUPPLY LEADERMar 20, 2026
Hi Dwayne,
Please let us solve your problem.
After a quick review of your account, I don't see anything wrong. Could you tell me what went wrong?
We sent you several emails from email [email protected], please check spam folder and reply. Let's fix it!
Thanks!
AR
Amy R.
THEY TRIED TO BURY MY REVIEW
There is something very fishy going on with this website.
PREDICTION: You will see a few 5 star reviews pop up immediately after mine, suspicious?
I don't appreciate when a "company" tries to silence the truth, seeing how they reacted I strongly advise anyone to dig a lot deeper and read all the reviews here before risking being fooled by their system, it is designed to take your money. I am now even more suspicious than before, so I took the trouble of collecting previous feedback, all of which indicates review manipulation.
DO YOURSELF A FAVOUR, READ THE NEGATIVE REVIEWS
"my experience was nothing like what others have described"
"$238 for a monthly subscription to have nothing of use. All the items they show, if brand name, are not actually supplied. don't waste your hard earned money here."
"Amazon Seller stay away this wholesaler is not for you even you buy enterprise subscriptions plan (798$). They buy your inventory from local sellers and amazon reject their invoices and LOA (letter of authorisation) documents and flaged your account permanently. All 5 stars reviews are ____"
"Very deceptive service — beware before purchasing any plan!"
"After paying, instead of giving me verified wholesale suppliers as promised, they only sent me links to Chinese Alibaba suppliers, which I could have found for free with a simple Google search. This is not what was advertised."
"they pretended to offer US wholesale sources, but what they delivered was generic and useless."
"I have already reported this to my bank as fraud and submitted complaints to econsumer.gov and the FTC. I advise everyone to stay away from this company — do not trust the positive reviews you see here. I believe many of them are fake or misleading."
"I received multiple customer complaints questioning the authenticity of the products."
"Beware of ____. All products are ____, subscription is _____ of money."
"5* reviews are all ____. all the products they have is ________ products produce from manufacturers in china/hong kong."
"I have made 2 different orders and both products were ____. Their products are ____ china products and not the original."
"This company is a deliberate and very elaborate ____ to sell you _________ products from China. The website lists an address in Casper WY but that's a _____ ______ business. Actual head office is in Hong Kong. This is why there is no phone number. Many levels of ___________ activity here. The 5 star reviews have to be ____ like everything else. "
"This company is a joke the stuff they sell is ____ and the shipping is more than the product to see what they really have you have to pay then realize that you got _______ "
"This company _____ you in with a subscription, for brand name product they Advertise you can get at whole sale. Then when you pay for the subscription, they only show you ____ brands they own. Complete China ____ "
"For Amazon , Totally waste of time and waste of money , they have cheap quality materials products , Noo Amazon does nott accepted theirs invoices, Poor services , please stay away from these _________"
"They are ____. Never ever ever ___ them.
I paid them for a product from germany and they sent me price for chinese products price.
The advertisement was the product from germany.
Their one day trial is also ____. It is nothing.
They refused to ______ ______.
Do not pay them! Do not believe them.
They show you ____________ products until you pay them.
This is my real experience."
Below is my review they tried to bury:
WATCH OUT!!!
1. They simply showcase products from 1 6 8 8 and mark them up
2. 1688 is a Chinese website, where copied products abound. Copies are ILLEGAL, anything counterfeit WILL GET YOU BANNED FROM AMAZON, EBAY and in trouble with the law.
3. Enter an Amazon product url in SupplyLeader to get a quote, you will immediately see the wholesale prices are made up, for different products or purposely marked down to lure signups.
4. Supply"Leader" charge $100/$800 just for the privilege of accessing the same information!
5. They are based in Hong Kong! There is a lot of counterfeiting originating from Hong Kong, check their legal info page for proof of their administrative office.
6. I suspect the majority of positive reviews on their profile are purchased, 16% negative... read them all to learn the truth.
RUN WHILE YOU CAN!!! I HAVE.
UPDATE!!!: THEY AGAIN TRIED TO BURY MY REVIEW BY REPORTING IT TO TRUSTPILOT, WHICH REINSTATED IT SHORTLY AFTER. I ALSO JUST NOTICED TRUSTPILOT HAS REMOVED AT LEAST 100 POSITIVE REVIEWS UNDER THIS COMPANY'S PROFILE, WHICH IS CLEAR PROOF THEY ARE MANIPULATING REVIEWS BY EITHER PURCHASING THEM OR POSTING THEMSELVES!! READ THE NEGATIVE REVIEWS, THIS IS A SUPER FISHY BUSINESS!! RUUUN!!!
Response from SUPPLY LEADERDec 3, 2025
Dear Amy Richards,
Please help us to solve your issue. We need your email address, so we will be able to solve issues in our service.
Thanks to your feedback, We've removed the ability to directly order 1688 products to prevent other users from accidentally ordering counterfeits when searching for white label products.
So don't worry, it's simply impossible to order a fake through our service, and we're very grateful for the opportunity to become better.
Also we want to remind, that we use 1688 as a white-label supplier database because it offers the lowest prices. This database of manufacturers is ideal for creating products for your brand, and you won’t find better terms elsewhere.
Our service helps you find these suppliers, negotiate with them, and produce goods under your brand—something that is often inaccessible for customers from regions like England. This is exactly why we operate through our Hong Kong office.
In addition, our service resolves key issues such as language barriers, payments, shipping, customs, and product quality control.
All orders using 1688 supplier databases are delivered without branding, as white-label products, for further customization with your logo, packaging, or design. This ensures full copyright compliance.
For finding original branded products, please use the “Manager Search” feature.
We’ve sent a request via Trustpilot to get your email address to better understand your experience as a customer of our platform. And also make refunds for all subscription payments and orders.
Please provide your email so we can investigate further, as we now cannot find customers with name Amy Richards.
Please don’t worry, all issues will be solved and we are really thankful for your expertise.
We really hope you can help us improve our service. We're also offering you an extra $300 for your help in improving our service.
Please email us at [email protected] so we can improve service for future customers.
Best regards,
Supply Leader Team
OD
Odie
I’ve had an extremely difficult time…
I’ve had an extremely difficult time trying to do business with Supply Leader Group Limited. It’s almost impossible to place an order. On top of that, it’s very hard to reach anyone for help—No responsive customer service, No clear contact options, and No follow-through.
I’ve wasted too much time just trying to complete a simple order. Very disappointing experience overall. I would not recommend them until they fix their website issues and improve communication with customers. Won't me a refund I've been paying $39.00 since Feb 2022 to current
Response from SUPPLY LEADERNov 22, 2025
Dear Odie,
To better assist and resolve this matter for you, could you please provide your order number? We’ll promptly verify the situation and ensure everything is corrected.
If our service hasn’t met your expectations or any issues were due to errors on our part, we’ll process a full refund for all instances where we didn’t deliver as promised.
We also offer support through our chat system, could you let us know if you’ve experienced any issues with accessing it?
Your satisfaction is important to us, and we are committed to resolving this as quickly as possible.
Best regards,
Supply Leader Team
JT
J. T.
Very Disappointing Experience — Not Worth the Subscription Cost
Not sure if the reviews here are truly legitimate or written by bots, because my experience was nothing like what others have described — quite the opposite, in fact.
First of all, the response time from their support team was extremely slow. Each time I asked a question, it took about a day to get a reply, which made the whole process drag on for weeks just trying to figure out how to use their platform.
Secondly, their platform frequently malfunctioned. I reported the issues multiple times and even sent screenshots. While they apologized and said they would fix it “right away,” the problems kept happening — and the last issue took them nearly a week to resolve. Since they don’t work on weekends, that meant I couldn’t source anything for almost an entire month.
What’s worse is that, despite these ongoing issues that clearly came from their side, they did nothing to compensate for the time and productivity I lost. It honestly felt like they didn’t care about their customers at all — only about their own time and money.
Considering that the subscription fee is not cheap, I expected much better service and accountability. Instead, I was even told that if I wanted better treatment, I should pay for a higher-tier plan. That’s incredibly disappointing and unprofessional.
In the end, I basically paid for a month where I couldn’t use the service due to their technical issues, and they completely ignored my request for fairness. Extremely disappointing experience overall.
Response from SUPPLY LEADERNov 16, 2025
Dear J. Thanatsirikul,
We’ve carefully reviewed every point you raised and want to provide clarity on what we’ve already improved, what we’re currently working on, and how we’ve taken steps to make this right for you.
Response Time from Support:
We’ve worked on improving this by ensuring that our support team responds to emails three times a day during business hours. Additionally, our online chat is always available every day from 10 AM to 5 PM (UTC -5) for faster assistance. You can always reach out there for quicker responses.
Platform Malfunctions:
The technical issue you faced has been fully resolved. We’ve reviewed and updated the functionality of ordering original products based on user feedback, ensuring smoother operations moving forward. We also upgraded internal systems to prevent similar problems in the future.
Compensation for Lost Time:
To make it up to you, we’ve added a complimentary month of free access to our service. Additionally, any money spent on your subscription has been refunded to your account.
Please know that we take your feedback seriously. Your orders are already being handled by our manager, who has reached out to you via email and is personally monitoring your requests. If there’s anything else you need, don’t hesitate to contact us.
Thank you for giving us the opportunity to make things right.
Best regards,
Supply Leader Team