Ed H.
100% misleading about being able to source top brand names
I signed up after talking to one of their support reps, They we're located, over in the Philippines. I gave her like 3-different products, for top brand products that I wanted to source. She found them & even gave me the wholesale prices for each item and the MOQ. She told me that after I subscribed that I could purchase these exact brand items. Not true! Once I signed up & I tried to actually purchase these brand name items! It actually showed me the correct pictures from the manufacture but after a search, it's only for generic Chinese brand. This was completely Misleading! I can source these items for free on Alibaba. I canceled and they have refunded me! They would probably do better, just being honest &better training, also perhaps, if they didn't outsource their customer support. You guess you get what you pay for!
Response from SUPPLY LEADERNov 10, 2025
Dear Ed Holden, We apologize for the inconvenience caused. Our call center was recently launched, and it’s possible a trainee representative may have provided incorrect information. We are actively improving this process. Our platform offers both white-label manufacturers, verified to eliminate intermediaries, and the "Manager Search" feature, which helps find official, verified suppliers and manufacturers with all required authorizations for original products. We’ve requested your registration email via Trustpilot. Once received, we’ll review your case, personally assist in finding verified distributors, and process your subscription refund if needed. We’re committed to resolving any misunderstanding and ensuring a better experience for you. Best regards, Supply Leader Team




