SUPPLY LEADERReviews of supplyleader.com

Response from SUPPLY LEADERMay 6, 2025

Dear Caryn, On the subscription page, there are two options available: monthly and annual (with a 50% discount). Everything is clearly outlined, and we do not hide any details. It is possible that you may have overlooked this – we will certainly work on improving this aspect. Please don’t worry about your refund. We have requested your email through the Trustpilot system and will review your case to ensure the refund is processed. Rest assured, the refund will be issued in full in the near future. To help us resolve the situation faster, kindly provide your email as soon as possible. Additionally, please check your "Spam" folder, as the support team’s response might have ended up there – this happens occasionally. We apologize for any inconvenience caused and are committed to resolving this matter promptly! Warm regards, Supply Leader UPD: We have not received your email details and were unable to identify you as our customer. Please contact our support team as soon as possible at [email protected]

Response from SUPPLY LEADERMay 1, 2025

Dear Ridda, Based on the charge amount, it seems you selected the 1-month Business Plan, not the discounted annual subscription, which offers 50% off. All refunds are processed within 30 days of the request, and our support team has already contacted you at the email you provided to help us locate your account and resolve the issue. Please check your inbox for further instructions. UPD: Your refund has been successfully processed and sent to you. Best regards, Supply Leader

Response from SUPPLY LEADERApr 26, 2025

Dear Customer, If you have any questions or need assistance, feel free to reach out to us at [email protected] or via the online chat on our website! We have also requested your email through the Trustpilot system. Please provide it, and our support team will contact you to address and review your case. Warm regards, Supply Leader

Response from SUPPLY LEADERApr 22, 2025

Dear Cemil, Requests are processed manually by a manager and often require additional time to confirm current terms with the brand. As a result, processing such requests may take several business days. Please don’t worry — your requests will be handled within a day or two, and our legal department will contact you with the results and provide further support. Best regards, Supply Leader

Response from SUPPLY LEADERApr 14, 2025

Dear Cocom, Most likely, you mean image search? This search provides the best prices, and the factories are suitable for creating products under your brand. Very often, you can find quality manufacturers at very low prices. To search for suppliers of original products, use the "Manager" tab available in the Enterprise plan. Also, please provide us with your email so that we can contact you and resolve this situation to prevent such misunderstandings in the service's operation in the future. Regards, Supply Leader

Response from SUPPLY LEADERApr 13, 2025

Dear Muhammad, We have received your requests. They were sent during the weekend and will be processed within 24 hours. We kindly ask for your patience, as our support team also needs weekends off. They will respond to you tomorrow. Please don’t worry, and rest assured that we will issue a refund if necessary. Best regards, Supply Leader

Response from SUPPLY LEADERApr 13, 2025

Dear Jeremy, Our platform is designed to simplify supplier sourcing and provide data analysis on marketplace sales, fees, keywords, pricing, manufacturers, and shipping options. The supplier search system includes three levels tailored to different needs: Image-Based Automatic Search (All Plans): Quickly finds suppliers based on product images. The results may include both the product itself and its components, which broadens your options. There are always plenty of supplier offers available, so you can choose the most suitable one. Keyword Search (Business Plan): Utilizes popular marketplace keywords to find suppliers and provides analytical data on search volume and trends over the past year. This tool helps you evaluate the demand and potential of products while finding the right suppliers. Manager-Assisted Search (Enterprise Plan): Ideal for establishing connections with official brands. Our managers clarify all rules and requirements to avoid violations or account bans. Each request is reviewed individually within a few days. Please note that the price shown on the thumbnail is the starting price ("from"). By clicking further, you can view offers from different suppliers, explore each offer, and review its composition. We have requested your email via the Trustpilot system and would be happy to investigate why your support inquiries went unanswered. Warm regards, Supply Leader

Response from SUPPLY LEADERApr 3, 2025

Dear Gena, Thank you for your thoughtful feedback! We’re thrilled to hear you enjoyed the variety of products and found the process smooth once you selected the right manufacturer. It’s great to know you find our service honest and reliable for e-commerce, and we’re glad the search system met your expectations. Wishing you continued success in scaling your business! Warm regards, Supply Leader