Supply Center USAReviews of supplycenterusa.com

I had placed an order in March that was never delivered, When I checked on it today I got a response from JJ four minutes later explaining the problem and issuing a refund. He was outstanding.

Very good I really appreciate

I hadn't recieved my order and sent an inquiry. I got an answer back within a few hours. very fast resondse! the situation was explained to be in detail and a refund was applied. the Representative was helpful, courteous and offered links that will help in the future. I am disappointed that my product was out of stock but happy with the reply and I will order again

Prompt response with a detailed explanation about the problem.

I ordered Similisan eye drops, a hard to find product, which Supply Center USA had listed at a low price on 4/21/25. I was emailed an order confirmation which promised delivery in 14-28 days. After that email, I received no additional notifications of any kind. On 6/02/25, about 5 weeks after I had ordered, I emailed them regarding their failure to deliver my order as promised and asked for an answer within 48 hours or I would contact my credit card company and begin a dispute of charges and threatened to leave very negative reviews with any online business reviewers. They finally contacted me after that deadline and gave a very lame excuse about 'warehouse issues' and that they were 'reaching out' to the manufacturer for restocking dates. Finally they gave me a full refund. If I hadn't contacted them, I doubt they would've ever given me a refund. Sure, they refunded my purchase, but I had to work for it. They never, even once during the long period of waiting for my order, updated me on the status of my order. My impression: they were hoping that I'd forget about my order and let them keep the money. AND, after I had finally gotten a response and commitment to refund, their customer service rep wanted me to review him...nope, no thanks buddy; I'll only have bad things to write. So, beware of Supply Center USA folks. Even though they have a lot of positive reviews, if you order from them, be vigilant, keep a record of your transaction and communications with them. And if you don't get what you've paid for in the time they promised, contact your credit card company for help. Remember, your card company is a heck of a lot bigger then they are and you can get a chargeback issued to refund what you paid

Ordered the item in April 2025. Waited 28+ business days and never received the product. Contacted the company customer service but did not receive any response. Had to file a dispute with our credit card company in order to receive a refund. If you Google the company address you will find out they are under investigation by the Wyoming Attorney General. DO NOT RECOMMEND!!

Thanks for handling this issue the email links are very helpful ,jj was very informative 😃

I love the Aging Eye drops I have chronic dry eye really helps me. Devida DePalma SC