SuplifulReviews of supliful.com

The service and the product are both fantastic. It is incredible how easy this is and I recommend Suplifil no matter how much experience you have in online sales. I would like to have a feature to be able to build a bulk/stack purchase option for a group of products. For example, offering the preworkout, Intra- work out (BCAA), and post workout as a "bulk package" for a discounted price since they are purchasing multiple items. My site is mi-everything.com

Started creating designs for a new supplement line, and I placed a sample order. They came back to me in a timely manner with a suggestion for correction which I took and turned around the finished product quickly. Looking forward to working with them moving forward!

Waiting over 4 Week for my Sample order, horrible!!!! Support is horrible

They give you all the necessary instructions needed in order to get your store set up. Best part is it's free to start and you only pay for the products that you need - so there's no upfront investment needed.

Great experience, but over a year later and it’s the worst-run company I’ve experienced. Originally I had a great onboarding experience with these guys. However over a year later and it’s far from that. Here is my summary and experience of working with them for the past 18 months. 1. Zero Account Management There is no account management, even as advised. No escalation point for ongoing issues. They often take 24hrs to respond and this is only to acknowledge the email and then as most cannot read english, they ask further questions, which then extends these issues from days into weeks. 2. Poor fulfillment process They are often out of stock, with no foresight and purely poor management or agreements with the manufacturers. 3. No Accountability If there is an issue, they usually blame it on other partners. 4. Repetitive Issues Many issues are repetitive and they take no feedback on for constant improvement. Rather they just let the issue continue to impact customers. 5. Lack of product/service knowledge Their team lacks knowledge with Shopify and cannot offer support for the most basic requests. Like synching products to a new store. 6 weeks and no resolution. 6. Slow fullfilment times 4-6 days to fulfill orders (no matter if its 1 or 40+ orders) 7. They can’t even fulfill the orders in the correct absolute common sense process. I have pending orders for over 1 month. So what did they do? Fulfil and ship the most recent one first. I sent 5 emails about my outstanding orders. They never acknowledge the individual orders. They just pick 3 out of the 4 orders and always miss the most basic details. THINK TWICE ABOUT USING THIS COMPANY. Update - This is actual feedback from the Manager "Please note that our system does not work - the oldest orders first - way. It is a complicated system with its own algorithm. Sometimes newer orders are fulfilled faster. " If you are using their supplements, you would be better off going to Vox or On Demand Fulfillment.

These guys have an amazing customer support team who respond within 24 hours but usually less if you have any issues or concerns. The offer pretty much any and every product you could think of! All in all great company!

To be honest, our experience with Supliful hasn't been anything but overall perfect since we began using their platform. The ease of use is a breeze and the seamless integration (plug and play) with Shopify wins. our test order made it right on time and we ordered some more testing products, we're soon going for a marketing campaign and also have very high hopes we don't get into heavy troublance. but to say the least so far so good. On the support aspect, it never took more than a couple of hours to get a response on our clarifications or order updates Etc. but also worthwhile highlighting we're on a premium plan mid-tier tho.

Supliful 420 Corporate Circle, Suite F, Golden, CO, 80401, USA This is regarding Spuliful order #SPL271655 We had chosen Supliful to do business with because we liked their business model, also I was born in Boulder Colorado so I thought it would be nice to do business with a local company. My company recently expanded to Australia, so including them in our product line made sense. So we invested in a website, merchandise, business cards and other marketing materials as well as a lot of time and effort to launch their energy strips product. The first 2 orders went fine and arrived here in Australia within 2 weeks. So we decided to buy more. On Jan 4th, 2024 we ordered 3X as many energy strips. BIG MISTAKE! Being the beginning of the new year, I decided to give them a bit of room to get up to speed. However by Jan 17th, I was getting a little worried. So I contacted Anta at Supliful who stated "The reason it's been delayed, is due to our recent move to a bigger warehouse. Also, we've run out-of stock for size-1 labels that are needed to fulfill the product in your order. We're expecting the stock tomorrow". Ok, so I wait another two weeks and still my order has not shipped, so I contact the help email on Jan 28th. So on the 29th, I get an e-mail that it was suddenly shipped (tracking #: 270326391780) without any explanation or an apology whit it was shipped almost a month late. From the time I placed my order until it was shipped (and note that I still have to wait another 2 weeks for it to arrive as my satellite company is in Australia) is almost a month. By the time I receive it, it will have been well over a month since I placed my 3rd order. I was never e-mailed in advance of a new warehouse or out of stock labels. Also having it suddenly ship after my 2nd email is a little suspicious, because what, they suddenly had labels in stock? I believe they were lying to me, making up excuses to try to keep me as a customer. Well we made the tough, but wise decision to cease doing business with Supliful on Jan 30th, 2024. This company fails to take responsibility for its actions by not keeping their customers up to date nor does it offer an apology. In summary, how are we supposed to do business with a company that could keep our customers waiting weeks for their product? This is just another example of how Colorado is going downhill. Don't get taken for a ride with this company.