SuplifulReviews of supliful.com

Response from SuplifulAug 14, 2026

Hi Liliana, Thank you so much for taking the time to share your experience! We’re really glad our Support Team was able to identify what happened and help you regain access to your account. We truly appreciate your kind words and are excited to have you building with Supliful. Wishing you lots of success with your store!

Response from SuplifulAug 10, 2026

Hi SmartVendors, We’re sorry to see this review, but several points here do not accurately reflect either the service you purchased or the communication documented in your account. Before purchasing, we encourage all customers to review what is included in our services and our Terms of Use. Supliful does help merchants launch their products, including product setup, label design, store connection, and ongoing support. However, platform-specific laboratory testing is not a service we advertise or offer on a merchant’s behalf. For products sold through Supliful, we can provide the available Certificates of Analysis (COAs). If a third-party marketplace such as Amazon requires additional or specific laboratory testing beyond the documentation we provide, arranging and paying for that testing is the responsibility of the product owner. Supliful does not currently have a direct integration with Amazon, and nowhere in the service you purchased do we state that we will conduct Amazon-specific laboratory testing on your behalf. Regarding your sample, we checked the order and it appears to have been cancelled, which is why it was not delivered. If an active order has not shipped within 5 business days, we ask customers to contact our Customer Support team through the chat bubble or at [email protected] so we can investigate and assist. We also personally reviewed the complete conversation on your Label Design page. Our records show that our designer responded to your messages within 24 hours. As communicated throughout the process, each design review or revision can take 2–4 business days, which is also disclosed when purchasing the service. The conversation also indicates that you were satisfied with the final result. We absolutely understand that discovering additional Amazon requirements can be frustrating. However, we believe it is important to distinguish between a service failing to deliver what was purchased and a third-party marketplace requiring services or documentation that were never included in the purchased service. For these reasons, we strongly disagree with characterizing Supliful as a “scam.” UPDATE: Our Support Team aims to respond to all emails within 24 hours. In this case, however, your email was unfortunately filtered into our spam folder, which resulted in us discovering it later than we should have. We sincerely apologize for that. That said, after reviewing the communication history, we were unable to find a request to cancel this particular order. Additionally, an order cannot be cancelled directly through the system after 22 days, so we would like to investigate exactly what happened here. Please reach out to our Support Team at [email protected] so we can review the case with you in detail. If we determine that the issue occurred on our side, we will be happy to ship the order to you free of charge.

Response from SuplifulAug 10, 2026

Hi there, Thank you for sharing your feedback. We’d like to clarify a couple of points, as some of the information in this review is not accurate. Our Customer Support team is in-house, and we do not have multiple people operating under the same profile or identity. Each support ticket is treated as a separate conversation. Unless there is a specific reason to reference a previous case, our agents will respond based on the information provided in the current conversation. For straightforward requests, such as asking when an order will ship, reviewing unrelated previous tickets would unnecessarily slow down the response process. This is why some context may need to be provided again when opening a new ticket. Regarding fulfillment, some products can occasionally experience longer processing times due to unexpected spikes in demand or other fulfillment constraints. However, the majority of orders are fulfilled within our communicated timeframe of up to 5 business days. We understand that delays can be frustrating, and we’re always working to improve both the fulfillment experience and the continuity of our support.

Response from SuplifulJul 23, 2026

Hi Dakoda Goods, Thank you for sharing your feedback. We're sorry to hear that you feel this way, but we'd like to clarify a few points for anyone reading this review. The statement that we increased your membership price without notice is simply not accurate. Before the membership changes took effect, we sent multiple email notifications to all customers on the $29 plan, explaining the upcoming changes well in advance. In addition, we provided a 3-month grace period, during which existing members continued paying $29/month, even after our new pricing was introduced. This gave everyone ample time to review the changes, cancel their subscription if they wished, or switch to our Free plan, which remains available for customers who don't require paid fulfillment features. Regarding live chat, our team is available to assist customers 24/5 on the working days, although response times may occasionally vary depending on demand. We continuously work to provide the best possible support experience. We're always open to constructive feedback, but we also believe it's important to ensure that public reviews accurately reflect the facts. We genuinely appreciate the two years you spent with Supliful and wish you all the best in your future endeavors.

Response from SuplifulJul 21, 2026

Hi NF, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating it must have been to have your orders delayed. The label migration was a significant platform update designed to improve our fulfillment process and allow us to process orders more efficiently as we continue to grow. We understand, however, that the transition created extra work for some of our customers, and we sincerely apologize for the inconvenience. We also experienced a few technical issues during the rollout, including with the AI label migration tool, but we're happy to share that these issues have since been resolved. If you're still experiencing any problems with your labels, please don't hesitate to reach out to our support team via the chat bubble in your Supliful account or by emailing [email protected]. We'll be happy to investigate and help get everything back on track.

Response from SuplifulJul 8, 2026

Hi Damien, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. However, we'd like to clarify a few points for anyone reading this review. First, Supliful has switched to the paid membership plans, including a $49/month option, a long time ago. More recently, we introduced a Free plan, while the previous $29 plan was converted into a free tier with fewer benefits. Our membership options and included features are clearly outlined before customers subscribe. With the Free plan, you can build your brand, create products, and set up your store at no cost. Order fulfillment, however, is part of our paid membership, which is how we're able to provide manufacturing, warehousing, fulfillment, and ongoing platform development. Regarding the label migration, we understand it caused frustration for some users. We did experience a few technical issues during the rollout, but these have since been resolved. We also provide downloadable design templates, allowing merchants to create or update their labels in professional design software such as Photoshop or Illustrator if they prefer, without purchasing a migration service. Like any growing platform, we continuously improve our products and services. While we understand that not every change will be welcomed by everyone, we're committed to being transparent and to providing the best possible experience for our merchants. We genuinely appreciate all feedback, as it helps us continue improving our platform.

Response from SuplifulJul 2, 2026

Dear Brittney, We are thrilled to hear that Supliful has been reliable and helpful in your journey to grow your business! We'll make sure to do our best to assist you with any enquiries and offer even more helpful features in the future. Here's to continued success! Yours truly, The Supliful Team

Response from SuplifulJun 24, 2026

Hi Aldino, Thank you so much for your thoughtful and detailed review! We’re so happy to hear that Supliful has made launching a supplement brand easier and more accessible for you. Our goal has always been to remove the complexity of inventory, manufacturing, and fulfillment so entrepreneurs can focus on what truly matters - building and growing their brand. It’s especially rewarding to know that you value the beginner-friendly experience, flexible branding options, and the ability to test products with lower upfront risk. Supporting creators, fitness professionals, and business owners on their journey is exactly why we do what we do. Thank you for your trust and recommendation - we’re excited to continue being part of your brand’s growth and success!