Erikas
Don't bother just ship from China.
1. Customer support is useless and slow, it takes half an hour to answer one question or solve the problem. 2. Fulfillment takes ages, it's literally slower than shipping from China. 3. "Verifying the label" takes weeks even though it says 1 business day. 4. Most of the products don't have proper naming, "Brightening serum" when it's just PDRN peptide. 5. Can't connect products manually to their system if the product was created on shopify manually, you must publish product or the bundles from their platform. In 2015 cjdropshipping could do this. 6. Their agent is spam calling me in Thailand in the middle of the night; the sales team can't understand, with 80iq brains, that the world has different time zones.
Response from SuplifulSep 17, 2026
Hi Erikas, We’re sorry to hear about your experience, and especially about the late-night calls from our Sales team. That should not have happened, and we’ve forwarded your feedback to the team so they can improve how and when they reach out to customers. We sincerely apologize for the inconvenience. Regarding the other points, we’d like to clarify a few things for anyone reading this review: 1. Our Customer Support team is available to help customers quickly and efficiently, and our AI support agent can also resolve many questions instantly. 2. Label verification can take longer than one business day when a submitted label does not meet the required standards and needs to be corrected. Once the necessary changes are made, our team can review it again. The verification process is in place to help ensure labels meet the FDA requirements before products are sold. 3. Our fulfillment timelines and instructions for creating and connecting products are also clearly outlined in our Help Center. We always recommend reviewing these guidelines before manually adding products, as following the recommended process can help avoid unnecessary delays. 4. As for product names, creators can rename products to better fit their brand and store. We understand that having the right product information and naming is important, which is why this flexibility is available. We’re always open to constructive criticism and genuine feedback that helps us improve our service, and we take that seriously. At the same time, we believe it’s important to distinguish constructive feedback from frustration caused by processes or instructions that are already clearly explained and available to customers. We’re sorry that your experience did not meet your expectations, but we hope these clarifications provide some additional context.