Patricia
I have been a loyal customer of…
I have been a loyal customer of Supliful for some time, trusting their products for quality. However, their recent handling of a major pricing change has left a bad taste in my mouth. Without any real notice, they transitioned from their subscription models and gave customers only seven days to adjust. To make matters worse, they only sent a single “reminder” email two days before the change was set to go into effect, pretending that an earlier notification had been sent—which it hadn't (my e-mail only gets notifications from them). They also modified their Terms of Service without any notification. This lack of transparency and respect for customers’ time and budgets is unacceptable, especially from a company that claims to value trust and reliability. For many of us, this abrupt change in cost structure affects not only our budgets but our ability to plan and run our businesses smoothly. Had they been upfront or provided proper notice, it might have felt less like a cash grab. While their product quality is solid, their customer communication and integrity around pricing practices clearly need serious improvement. Customers deserve honesty and fair notice, not last-minute surprises.
Response from SuplifulNov 4, 2024
Hi Patricia, Thank you for sharing your concerns. We’re sorry to hear that the recent pricing update has left you feeling frustrated, and we truly appreciate your feedback as a valued customer. We want to assure you that we did our best to keep everyone informed about the new subscription plans. We indeed notifications via email and WhatsApp, sharing detailed information about the changes, well before the deadline. To make the transition as smooth as possible, we also offered special options for our customers: Free Trial: All current customers received a complimentary 7-day trial, and new customers were granted a 3-day trial. This way, everyone had a chance to explore the new subscription model without immediate commitment. Introductory Discount: After the trial, customers could select any plan for only $1 for the first month, giving ample time to evaluate which plan best fits their needs. We understand that changes to established plans can be challenging, and this was a decision we did not take lightly. Moving to a subscription model allows us to continue investing in the features and services that support your business growth. Thank you again for your feedback; it’s incredibly valuable to us as we work to improve communication and continue providing products and services you can rely on. If you have any additional questions or need assistance finding the best plan for your needs, please feel free to reach out.