Zack M.
Horrible Experience STAY AWAY
I've had horrible experiences with Supliful. The fulfillment side of the service they offer is the critical problem. Everything is good on the surface. The Shopify integration, the Canva logo builder etc; So, I invested in the branding of two product lines. The issue is the orders don't ship once they come through. On the supplement side, the orders were going out very late. I had to follow up on each order to figure out when it would be shipped to my customer. I had emails from each customer pretty upset that the order had not been shipped. At the same time I build a cosmetic line. Supliful left my order waiting to be delivered for 2 months, it just never shipped. I eventually reached out to supliful, and they issued me a credit, not even a refund. So they've effectively tied up hundreds of dollars of mine for samples, never delivered, and then failed to issue me a refund. It's just bad form all around. So I ended up out two brands, two websites, and a ton of hours of work into these projects, and a few hundred bucks out on samples.
Response from SuplifulJan 20, 2025
Dear Zack, Thank you for taking the time to share your experience. We have thoroughly reviewed our records regarding the order you mentioned and would like to provide clarification: We sent you four emails over the course of a month regarding this specific order, as there were issues with the labels that needed to be corrected before the order could proceed. Unfortunately, we did not receive any response to those emails. As stated in our Terms of Use and reiterated in our final email about this order, if the required label corrections are not made within 30 days, the order is automatically canceled, and a refund is issued in the form of credits. Additionally, we clearly outlined that if you preferred the refund to be returned to your original payment method, you could contact us to request this. However, we have no record of you reaching out to request the refund in this manner. Given these circumstances, the cancellation and credit refund followed the standard process outlined in our terms. There was no error on our part in this case. We understand your frustration, and we’re sorry that this situation didn’t meet your expectations. If you’d like to discuss this further or request a refund back to your original payment method, please feel free to contact us directly at [email protected]