SuperstarcarwashazReviews of superstarcarwashaz.com

I would not recommend going to this car wash as they will ignore you after they damage your car. The car wash ripped my cross bar and roof-mounted bike rack off of my car, dented and scratched the roof of my vehicle, and I was stuck for 15 minutes inside the wash. The manager took a report, said they made a mistake and would refund my car wash and pay for my vehicle repairs. Neither happened, and after multiple attempts to contact corporate and visit the store manager who was not available when I went by the store, I then filed this on my insurance and am out of pocket my deductible and replacement of bike rack. Later the car wash did finally contact me after two weeks. After corresponding for several weeks they now tell me my claim is denied because of my roof mounted bike rack. For background information I have been going to a competitor for over 5 years twice weekly with this vehicle and roof rack and have also used other car washes without incident. There was even an attendant that helped me at Superstar with my purchase that did not warn me about going into the car wash with the bike rack. Stay far away from this car wash because if they damage your vehicle they will give you the run around and not pay a cent for you damaged vehicle. Terrible business practices.

All car washes came to a halt because for some reason cars were stuck inside the car wash. All the employees told us was to leave and come back later.. went back later and this time, there were no clean towels! Very disappointed

Let me start by saying that my car was beautifully detailed by Super Star Car Wash in Gilbert, AZ on Sunday, March 22, 2026. However, the terrible interaction I experienced was when I picked my car up at about 3 pm after dropping it off around 8 am. The gentleman in the detailing department who had my key was extremely off putting. He opened my car to let look at the detailing job and I was pleased with the work. I put my hand out for my key and he reluctantly gave it to me. I put it in my purse and put my purse down on the front passenger seat. The gentleman look me in my eyes and told me I needed to tip him. I explained that two days before when I made this appointment I tipped for the car wash I had that day. He said I am supposed to tip him as well. Of all my decades of driving and detailing my cars, I have never been TOLD or asked or expected to tip for a detail. After paying about $150 for detailing my car I was not expecting to tip let alone being TOLD to tip. I felt pressured to tip this man so I went back inside to purchase an air freshener with my debit card so I could get $20 cash back. At this point I have tipped $40 for a $150 job. Needless to say, I am extremely upset and disappointed and will not be returning.

I’ve only gone there twice in the past 6 months or so (W VALENCIA Rd) most recently last week. Both washes were disappointing, the staff are friendly but don’t pay attention to detail and generally do a poor job on both the vehicle exterior & interior. I only go to superstar when I haven’t had time to wash the vehicle myself and can no longer stand driving it so dirty. I really try to avoid washing my vehicle there.

Such bad attitudes there is a bearded gentleman at the hunt highway location that is so rude he even approached me aggressively I will never go back here and suggest no one else does either!

I reguely go to the wash at 77th @ lower buckeye the service and detail is always above exelant and the casheir Hennessy is always very professional and friendly.Always greets me with a smile and a hello and asks about how I and my family are doing.Most of the time I get to the register she has me rung up and ready to move on. I wish more business had peopl like her

I have a Jeep. Normally I wash it myself but was pressed for time for the next few weeks and it was getting really dirty. I stopped in for the basic wash and I stated, "No Armour All." Pretty simple instruction. Not only did they drown all 5 of my big knobby tires in that crap they put it on my bumpers, fenders and running boards. In a weeks time all of those components would be brown. Oil collects dirt. It was $24 for the wash and $21 for the stuff I had to buy to get it off plus my time to wash my vehicle myself which was what I didn't have time for. COMPLETE WASTE OF MONEY! So I spent $45 for absolutely nothing but wasting my time.

tldr: Immediately after using this car wash, my tire was punctured by a large piece of metal. The air was exhausting so quickly that the damage clearly happened right then, costing me two hundred sixty dollars to replace. Management denied responsibility and handled it poorly. I had been a paying member for about a year. Today was the first and only drive I made all day, straight from my house to this location. While being lined up to enter the wash, the attendant guiding cars onto the track spit forcefully on the ground directly in front of my vehicle. Gross and unprofessional. After exiting the wash and pulling around to vacuum, I noticed one of my tires was already very low. The air was leaking it was hissing and loosing air so fast that there is no realistic scenario where this did not happen at the car wash. My car is only eight months old with about five thousand miles on it. I inspected the tire and found a large metal object embedded through the tread. I had to drive across the street to a tire shop, where the tire was not repairable and had to be replaced for two hundred sixty dollars, costing me about an hour. I returned with the metal object hoping management would address the issue. They immediately denied it could have happened there and showed no interest in documenting anything. They said I couldn’t go look at the track for safety issues so I had to take their word. Between the vehicle damage, unprofessional behavior, and dismissive response, I canceled my membership and will not be back. If you care about your car or accountability, avoid this place at all costs.