SuperstarcarwashazReviews of superstarcarwashaz.com

The billing credit card from PNC Bank I used for Super Star Car Wash was compromised so I had to get a new card. While that card was in transit I used my Chase credit card to create a new account for another vehicle of ours because it was $10 a month cheaper. Within a week of creating that new account super star car wash, WITHOUT PRIOR AUTHORIZATION, went ahead and billed my Chase credit card and when I cancelled that account within 1 hour of billing super start car wash only allowed my account to stay active for 10 days instead of 30 days....BUYER BEWARE OF THIS BUSINESSES SHADY BUSINESS PRACTICES

The location on Southern and Crismon always has something broken‼️‼️‼️

Went to the car wash at 3611 Rio Vista Dr in Colorado Springs, CO to specifically get my undercarriage washed. It was advertised as a feature of their two top-tier washes, so I purchased the Super Shine Wash. However, once the wash was finished, I pulled into the vacuum stall and looked underneath my vehicle, and it was completely dry and still had the caked-on dirt. I approached the assistant manager who said this happens about every 7th car, and offered to put me through again. After going through again, I pulled over to inspect the undercarriage which was STILL dry and dirty. I asked him if there were nozzles that sprayed underneath the vehicle and he said he didn't know. I asked how the "undercarriage wash" worked and again he said he didn't know. The second time through, I specifically looked for any nozzles or pipes that would direct water underneath a car, and there were none, so I'm concluding that they do NOT have an undercarriage wash as they claim. They did not offer to refund my money and when I asked, their response was, "I don't know what to tell you" as they shrugged their shoulders and walked away. I DO NOT RECOMMEND Super Star Car Wash if you're looking for a good wash.

On May 15, my Jeep Wrangler sustained severe windshield damage at the Super Star Car Wash location on Miller Road in Buckeye, AZ. While passing through the automatic carwash, the top roller failed to clear my vehicle's vertical windshield, violently banging it 3 times, before finally clearing it. According to the on-duty manager, this is a known issue with Jeeps due to their upright design. The machinery repeatedly struck the top of the windshield, pushing the entire vehicle backward three separate times before clearing it. Upon exiting, the upper third of the windshield was severely fractured in a spiderweb pattern. I immediately reported the incident to the manager on duty. Although the company’s website guarantees a response within 72 hours, I did not receive a final determination until June 2 (18 days later). The Claims Department denied responsibility, attributing the incident to a "thermal fracture." This explanation is highly problematic, given that the severe fracturing occurred precisely when the machinery violently and repeatedly struck the glass. Furthermore, an employee confirmed that internal cameras record every vehicle during the wash cycle. It is deeply disappointing that management chose to deny this claim despite clear physical and likely photographic evidence of mechanical impact. As a result of this experience, I am canceling my monthly unlimited wash subscription for my second vehicle and will no longer patronize this business. I advise all motorists—particularly Jeep owners—to be aware that Super Star Car Wash may deny liability for vehicle damage caused by their equipment. My insurance company will handle the replacement, and I am sharing this account to ensure other consumers are fully informed.

They can not be reached when you have an issue. This is terrible customer service. They really do not care about customers just as long as they can get their money. No concern whatso ever for the issues concerning their customers.

I would not recommend going to this car wash as they will ignore you after they damage your car. The car wash ripped my cross bar and roof-mounted bike rack off of my car, dented and scratched the roof of my vehicle, and I was stuck for 15 minutes inside the wash. The manager took a report, said they made a mistake and would refund my car wash and pay for my vehicle repairs. Neither happened, and after multiple attempts to contact corporate and visit the store manager who was not available when I went by the store, I then filed this on my insurance and am out of pocket my deductible and replacement of bike rack. Later the car wash did finally contact me after two weeks. After corresponding for several weeks they now tell me my claim is denied because of my roof mounted bike rack. For background information I have been going to a competitor for over 5 years twice weekly with this vehicle and roof rack and have also used other car washes without incident. There was even an attendant that helped me at Superstar with my purchase that did not warn me about going into the car wash with the bike rack. Stay far away from this car wash because if they damage your vehicle they will give you the run around and not pay a cent for you damaged vehicle. Terrible business practices.

Let me start by saying that my car was beautifully detailed by Super Star Car Wash in Gilbert, AZ on Sunday, March 22, 2026. However, the terrible interaction I experienced was when I picked my car up at about 3 pm after dropping it off around 8 am. The gentleman in the detailing department who had my key was extremely off putting. He opened my car to let look at the detailing job and I was pleased with the work. I put my hand out for my key and he reluctantly gave it to me. I put it in my purse and put my purse down on the front passenger seat. The gentleman look me in my eyes and told me I needed to tip him. I explained that two days before when I made this appointment I tipped for the car wash I had that day. He said I am supposed to tip him as well. Of all my decades of driving and detailing my cars, I have never been TOLD or asked or expected to tip for a detail. After paying about $150 for detailing my car I was not expecting to tip let alone being TOLD to tip. I felt pressured to tip this man so I went back inside to purchase an air freshener with my debit card so I could get $20 cash back. At this point I have tipped $40 for a $150 job. Needless to say, I am extremely upset and disappointed and will not be returning.

Such bad attitudes there is a bearded gentleman at the hunt highway location that is so rude he even approached me aggressively I will never go back here and suggest no one else does either!