SuperpowerReviews of superpower.com

The data is great. What I've learned from the test i purchased have really enlightened me. Truth is that at 58 years of age I've never really cared. Based on many of the not-so-great test results i have started taking many supplements, adjusting my diet and adding more exercise. These were suggestions (protocols) given. Ther is a lot of data, a lot. Thankfully there are also summaries and because they are AI enabled; you can dig deeper or summarize down. Where they fail miserably, there really is no customer service, at all. If you can find the tab on the site (good luck) it will submit your question and it is 50/50 if you get any response at all. Would i recommend, yes, however, you really need to be a person that can 'figure it out on your own' with any 'back office' issues.

They seem incredibly efficient. If you need to talk to someone, good luck!

The customer service is great over text and their AI tool is getting valuable. However, I have done the advanced panel 3 times over the past year, and in 2 of them, they misplaced some of my samples, and so I did not get my full test results when promised. Instead, I only got partial results, and I was forced to schedule another draw and then wait another 14 days to get the full results. It is very disappointing and inconvenient, especially, when they don't tell me about their mistake until the day that all the original results were due. In both circumstances, I was forced to delay the start of a reengineered supplement stack until i could confirm that it aligned with my latest lab results.

I was excited to find this concierge-type service after not getting what I hoped to get from primary doctor. I bought the membership for $199 and ordered several more extra tests for $379. Many of the $379 package were already included in the $199 membership package, so there were duplicate charges for some of the same tests. The big problem occurred when the AI bot reported my results inaccurately. Way off what the actual Quest Diagnostics results revealed. I took the AI version of the labwork to my doctor and treatment was begun on wrong data. For example, bot said I was anemic (actually not), low cortisol (actually not), low B12 (actually not) and low Vitamin D (actually not). The one thing that was accurately reported was wacky thyroid numbers. I spent 6 weeks buying and starting supplements to correct the bot’s reported deficiencies. So beware and compare the actual lab report to the bot’s summaries of your test results. Disappointed.

The good: The level of insight you get from the lab draw is outstanding and the AI assistant is great at going over all results in depth. The bad: Their customer service is seriously lacking. They tout a concierge service but it is almost non existent. It’s very frustrating having to deal with it as there is no phone number or actual human to speak with when there are issues. If it weren’t for their customer service I’d have given 5 stars.

I really liked their selection of tests. The others seem to have many obscure tests and not the key ones we were looking for. So, we started to sign up. However, when I had questions I found that there is no number to call or even live chat with a human. Then, I realized there is no address listed. So, I question if they are even located in the U.S. and subject to HIPAA and other privacy protection. For me that is very concerning. The only way to contact is to email. The online signup was very crude with no ability to review selections or make changes. Thankfully they did eventually cancel my account and refund me so I gave them back 2 stars for that.

Downloading ones labs is NOT an option dierctly from the website. Customer service is only thru text not phone. And certainly NOT immediate. One must wait up to 24 hours. If these are not an issue then you'll be happy. If the above is important then you'll find these shortcomings annoying.

Superpower promised as part of their base package a 1:1 in person consultation with a longevity expert to go through your results and review the personalized plan and it wasn't true. False advertising. I do not recommend this service. UPDATE: I contacted Superpower and they did issue me a $199 refund, which I really appreciated. They explained that their AI bot had outdated information and that they no longer offer the 1:1 consultation. Honestly, if I had known that from the start, I would have chosen Mito instead, since they do provide a personalized consult with a real person. That said, I want to note that Superpower’s team was very responsive, professional, and courteous throughout the process. My main issue is simply that, without the human consultation piece, the service just isn’t compelling enough for me personally. An AI-generated protocol without the chance to discuss my lifestyle and personal challenges directly with someone doesn’t quite meet my needs.