SuperpowerReviews of superpower.com

When I joined Superpower Health in June 2026, a core feature of its platform was the uncapped, continuous access to its AI health messaging concierge. In September, Superpower unilaterally changed the service by capping new and existing members' usage at 100 messages per month. If you go over that monthly cap, you have to buy message credits. The company quietly rolled out the changes and never informed members by email of the change. I found out when a message popped up on my screen stating I had 12 message credits left for the month. When pushed for a refund, the merchant explicitly admitted in writing: "While SuperpowerAI was previously available without a usage limit, unlimited AI usage was not a stated or guaranteed inclusion of the membership." Superpower is attempting to use a contract loophole to claim that because "unlimited" wasn't explicitly guaranteed in the fine print, they have the right to strip the feature away mid-subscription. However, by their own written admission, unlimited access was the operational service I paid for in June. The merchant cannot collect a non-refundable annual fee for a premium service and then downgrade the core digital features a few months later because its operational costs changed. This is a terrible way to treat paying customers. When it comes to health data, people expect a partnership built on absolute transparency, not hidden friction. Unfortunately, I would not recommend Superpower Health to anyone.

Hidden additional costs, failed blood tests, repeated appointments, and a complete lack of coordination. That’s been my experience with @Superpower so far. For a company that markets itself as the future of healthcare, they can’t seem to get the basics right. First, they advertise an attractive price for their blood testing service, but conveniently have no appointments available in San Francisco. The alternative? Pay an additional $150 to have someone draw your blood at home. Then, after my first blood test, they messed up the processing and couldn’t provide my results. I had to schedule an entirely new blood draw. And somehow, it gets worse. When the person arrived for the second appointment, they were prepared to collect a urine sample instead of blood. Apparently, Superpower couldn’t even coordinate the correct test after already making me repeat the process. @Superpower, what’s the point of promising to revolutionize healthcare if you can’t even execute a basic blood test? Save yourself the money, time, and frustration. I certainly wish I had.

The first time I signed up with superpower 9 months ago, initially ordered a broad panel. After purchasing the first panel the app recommended another panel to me. It seemed important so I ordered the recommended panel. Come to find out the initial panel I ordered covered everything that the recommended panel covered . I couldn’t understand why the app would have recommended this to me. Fast forward to this last 2 weeks and I went in to follow up and retest my panels. My total testosterone had been low 9 months ago and I’ve made life adjustment to improve it. I went into the app and it recommended a panel retest that I assumed would cover the same biomarkers chosen the first time I tested. Why would I retest different biomarkers? It turns out the panel it recommended for retest didn’t cover several of the biomarkers of concern for me. I’m still trying to wrap my head around how and why the app is making such poor recommendations to me so that I’m wasting my time and money using this company. Beware of what you are ordering and I would not purchase anything that is recommended by them. Last thing to note is its been all day and I still haven’t received a text back from the concierge to clear this up.

Fraudulent charges, no customer support options I canceled my membership, but not easily as they made me go through quiz questions and hoops, throwing promos and discounts at me, only to find that after I cancelled they still charged me. I cancelled a week before the renewal and well before the charge. They are impossible to get a hold of and there really is no contact or support. They’re relying on Claude or another llm as their health chat (which you could do yourself and now it even looks like they’re charging for messaging with it). All in all, I would never use them. Their competition at least has people who work there and will talk to you. They’re forcing me to dispute the charge, which I can I have the evidence of cancellation, it’s just inconvenient to have to mess with. STEER CLEAR.

So hard to get any real service. Everything is AI. Trying to cancel and get a refund with a written response is impossible. The AI that talks to you instructs you to email or text and ask for a written response. Did both, got nothing. Will dispute charges and start the fight. I am beginning to wonder if any humans work there.

After paying for tests, the only locations for blood draws were Quest labs an hour away. There are three in my city but they wouldn’t let me use them. That was the first sign. The tests required 14 vials of blood, so they let you choose which test to perform, and schedule the rest for another day. That was the second sign of the degree to which they cut their costs I was about to find out. Deciding which tests and how much blood to draw should have involved a professional. It also included the retests which shouldn’t have been included yet, so I already have a lot of questions. I responded to a text message asking to speak to someone, and an AI responded. I told it I needed to talk to someone on the phone. Someone responded and said they only communicate over text or email. In healthcare if you’re going to pay hundreds or thousands of dollars for elective tests, having a human to consult with is a requirement to insure the need, quality, and most of all your safety. They are choosing a hands-off approach to improve their bottom line. I got a refund and will be finding someone who will treat me like an individual, not just another lab results or transaction to process as easily as possible to make them money. Find a Functional, Naturopathic, or Holistic practitioner who will listen to you and work through it with you to find the right tests and treatments. Stick with it and don’t give up! Healthier days are coming.

No results 20 days later

Website is incredibly difficult to navigate. AI keeps taking me to same place regardless of what I ask. Can't find information I need or reply to coach or update information on the site so the AI keeps giving me the same information even though my health situation has changed.