SuperpowerReviews of superpower.com

Very frustrating experience. There is no customer service person to talk to and the text messaging can take 3 days to get a reply. Even when I get a response, the information is incorrect. For example, they keep saying that I didn't do my blood draw when the website has partial results from the draw. I would have been better off, ordering the tests from Quest and using their AI for questions or interpretations. If you are expecting anything more than what you would get from Quest, you will be disappointed.

Their supposed concierge service for answering any questions is useless. They don't respond. I gave 2 stars because I did get my results back and there are explanations, but no way for you to ask anything, because THEY DON'T RESPOND. I signed up for 2 panels and I can't tell if the results include both panels and again, there is no way to know... because THEY DON'T HAVE A WAY TO REACH ANYONE, other than the text messages which they don't answer.

Had a great experience for myself but within weeks, the customerservice has changed drastically. We have had to contact credit card company to dispute charges and attempt refunds for over $1400 of disputed charges Tried to sign up husband and had over charges of over $1400! Have texted and emailed customer service to respond ASAP and also to refund money. No response, no contact phone numbers to call. On my end, AI follow up and accessibility was great and prepared me for doctors appointment with many questions and summaries of what to say as soon as I entered the room as well as tests to discuss that were out of range. As a result, my doctor has scheduled several tests and I’m a new meds and feel like my healthcare has been tweaked in detail. That’s a positive, but the overcharges and lack of communication for my spouse has been the opposite case. Very erratic service, seems to be getting worse.

Thus far I'm not impressed. I bought 3 memberships to gift and 1 for myself. It won't let me use it for myself, because I already exist in the system. App is clunky and tries to make you pay again when logging in. It's concerning that there are others on here that have been complaining about that in the company does nothing to fix it. That makes me nervous, so we will see how customer service responds tomorrow because I'm considering canceling my order or going through my credit card company.

It is advisable to confirm the total cost of all features prior to signing up. Ask about all possible options! After committing to the $199 Basic SuperPower Panel testing, additional upgrades are offered, including the Advanced Panel for $189 and the OrganAge upgrade for $99. Knowing the full costs in advance would be beneficial before committing to the non-refundable basic features.