SuperpowerReviews of superpower.com

Response from SuperpowerNov 11, 2025

Hi Ura, thanks for your feedback. We love when people compare options - From what we know, Function Health includes about 100+ biomarkers in their first draw and around 60+ in their mid-year follow-up, for roughly $365 a year. Superpower includes 100+ biomarkers in the first draw and the same 100+ again at follow-up, so you can see your progress across the exact same markers from your original test for $378 total ($199 + $179). Pricing and structure can vary across programs, but we encourage everyone to do their research and find what feels like the right fit. We also hear your feedback on how the follow-on recommendations come through. We’re actively working on making them feel more relevant, personalized to your goals, and actionable. Once again, we appreciate the comparison - it pushes us to keep improving and delivering even more value to our members.

Response from SuperpowerNov 11, 2025

Hi Zach, thank you for sharing your experience. We’re really sorry to hear that your first appointment with our at-home partner, GetLabs, didn’t go as planned. We completely understand how frustrating it must have been to set aside time and then have the appointment canceled at the last minute, especially when you’re eager to get started. If we haven’t already waived your at home collection fee, please reach out to our Concierge Care team [email protected] so we can take care of that and make sure we make up for the inconvenience. We also hope you were able to quickly get rescheduled with our team and that your next draw went smoothly. We take your feedback seriously. Our partnerships with third party labs are evaluated carefully based on regional availability, cost efficiency (to help keep upfront pricing fair for members), and service quality. With at home draws, the visits depend on individual licensed professionals, so cancellations can occasionally occur due to illness or unexpected personal circumstances. That said, we continuously monitor performance and use feedback like yours to improve both vendor reliability and member experience. We appreciate you giving us the chance to make this right and to keep improving.

Response from SuperpowerSep 21, 2025

Charlotte, thank you for sharing your honest feedback 🧡 We’re truly sorry for the frustration you’ve experienced, especially with delays in getting support and the product not meeting expectations. This is not the experience we want for any member. If you're willing to get in touch with us - we'd be happy to make it up to you, at [email protected]. We appreciate you giving us the chance to earn back your trust!