SuperpowerReviews of superpower.com

The idea is good but this company’s execution is horrible. Expect delayed lab results with no notice, partial results that say “issues identified” with no data, an unresponsive concierge with no answers, recollections required with no reasoning or notice given, discrepencies between the web app and the mobile app, and just a generally untrustworthy and bad experience. I don’t usually leave reviews but it’s so reckless to mess with people’s health data. I would have been better off knowing nothing!

Waste of time and money. My results have been “ready” for nearly a week however I cannot access them due to superpowers website not sending me verification codes or password reset emails. I have tried several devices and browsers. The text concierge is a joke, I have not received any response to multiple emails. I would have been better off lighting $200 on fire. At least then I would still have 6 more vials of blood in me. Do not use this company.

Missing test results and non-existent customer service! They advertise 24/7 concierge support, yet I have received zero response after texting and emailing concierge concerning delayed/missing test results. They advertise a max turnaround time of 10 days for results, and it’s now been close to 2 weeks still with no updates. The in app AI is useless as it just defers to the concierge text/email that no one responds to. I’ve previously used Function health and will be returning to them after this terrible experience with superpower…

You can get a more comprehensive panel with Function Health. You can actually get this from Superpower.com, but you have to pay for the advanced panel. That is NOT the $199 panel. May as well throw your money away. Yes, the basic panel will show things you might not know, but I need more than what is in the basic panel. Their website is deceitful, you THINK you are getting lots of tests, but you really aren't. I am trying to get my money back, we'll see how that goes!

Careful!!!!! They test for less markers than advertised ! Most people will miss it because most dont understand bloodwork. Important tests that say they are supposed to test for, are NOT included. Now the excuss is, I HAVE TO PURCHASE MORE to get what they say was included. SO DISAPPOINTED! Customer Service is next to non existent too. Takes days for them to answer simple questions. No phone number to contact. All around bad experience. Could of had my Dr. get the same labs and had insurance paid for. They were supposed to be the biomarkers that go further. But, you have to buy more to get it. DEFINITELY NOT MENTIONED! Tried to contact numerous times after their initial response and "crickets!" EDIT: It took you less than a hour to respond to a review on trustpilot but can't respond to legitimate concerns for days! Then, you ghost ! Absolutely pathetic. This shows your integrity!

the platform is weak the ability to print out a pdf of interpretation of reporting doesnt exist. the customer service response sucks and super dissapointed all around in every aspect of service and execution. waste of $

Superpower makes cancellation deliberately difficult, violating FTC Click-to-Cancel regulations. The Problems: 1. No dashboard cancellation - Account settings have options to update payment, view orders, change address, but zero way to cancel subscriptions. 2. Cancellation hidden in old emails - The only way to cancel is through links buried in emails sent weeks/months prior. You must search your inbox every billing cycle or get auto-charged. 3. Unresponsive support - Sent cancellation email and message days ago, zero response. Their “chat support” is an AI bot that redirects to a text number that goes unanswered. “Unlimited messaging” means nothing when they don’t reply for weeks. Concierge doesn’t exist. 4. Lab results mishandled - Other reviews confirm they send Quest results to their portal instead of yours, making them inaccessible when needed. 5. FTC complaint filed - I filed FTC Report for systematic Click-to-Cancel violations. This is not a technical limitation - it’s intentional design to trap customers in recurring billing. I was forced to block them through my credit card company to prevent unauthorized charges. Avoid this company. There are legitimate alternatives with transparent pricing and actual customer service.

It has been a MONTH and still do not have my wife's results in a format we can share with the doctor. It says it is still processing. Support is slow to non-existent. We got this since it was an in home service. Ended up having to go to a lab and do the tests anyhow. Had all results in 48 hours. This service is probably OK if you have no need to see a doctor. AI analysis is very light. It does not take into account multiple variables on the treatment / therapies. Use the recommendations at your own risk. Go elsewhere if there is even a modicum of urgency.