SuperneoxReviews of superneox.com

Ich habe vor Wochen ein Lichtschwert bei Superneox bestellt und war zunächst optimistisch, da auf der Website eine Lieferzeit von 7–10 Tagen angegeben war. Als nach dieser Zeit nichts ankam, kontaktierte ich den Support und erhielt eine vage Antwort, dass es aufgrund von "Lagerproblemen" zu Verzögerungen käme. Drei Wochen später hieß es immer noch das Gleiche – keine konkreten Infos, keine Lösung. Irgendwann hatte ich genug und habe die Bestellung storniert. Zum Glück habe ich über PayPal bezahlt, denn der Shop hat mein Geld nicht freiwillig zurückerstattet. Erst nach einer Woche des Wartens und dank PayPal’s Intervention habe ich mein Geld zurückbekommen. Interessanterweise meinte der PayPal-Support, dass sie regelmäßig Probleme mit Superneox haben und der Shop als unseriös gilt, da sich viele Beschwerden häufen. Noch skurriler: Die Tracking-Adresse, die auf der Website angegeben ist, existiert gar nicht! Absolut lächerlich. Finger weg von diesem Shop – es gibt genug seriöse Anbieter, bei denen man nicht betrogen wird. the Review in English: I ordered a lightsaber from Superneox weeks ago and was initially hopeful since their website promised delivery within 7-10 days. When nothing arrived after that time, I contacted customer support, only to get a vague response blaming "warehouse issues" for delays. Three weeks later, they gave me the same excuse—no real updates, no solutions. Eventually, I got fed up and canceled my order. Thankfully, I paid via PayPal because the shop refused to refund me willingly. After a week of waiting, PayPal stepped in and got my money back. Shockingly, PayPal support told me they constantly have issues with Superneox and that the shop has a reputation for being untrustworthy, with tons of complaints piling up. To make things even sketchier, the tracking address listed on their website doesn’t even exist! Absolutely ridiculous. Stay far away from this store—there are plenty of legit sellers out there who won’t scam you. Update: Got my refund after PayPal intervened, but it never should’ve come to that. Avoid Superneox at all costs!

I ordered 10 days ago, it said Shipping would be 3-4 days i even Paid 20€ extra for express delivery and now i Read here that some people never received their package. Now im scared i got scammed and would be Happy if the Support will answer me

Don’t buy from Them if you want your product Arriving Early because shipment is always very delayed about 9 days before they ship it and then maybe 4 days extra

The top of the lightsaber blade is slightly off alignment and when I contacted support I was told this is normal for the top of the blade to be off alignment. To me this isn't normal and is a manufacturing defect, this can also lead to minor inconsistencies in the light appearance near the top. I have a 31" blade from a lightsaber that I purchase for Superneox and the top is aligned correctly. From the first email, support had their mind set to this is normal and no replacement, fix or exchange is required and didn't want to help any further. UPDATE 23rd June 2025 (after Superneox response below) It’s disappointing that Surperneox are still not willing to help, an off alignment at the top of the blade is NOT normal. I don’t believe they have a “technical engineer” as the blade could’ve been sent back for further analysis or inspection. It looks more they are a reseller company and don’t want to deal with any issues.

I ordered the Ani SE lightsaber on the 24th of May under the impression that it would be delivered within 10 days as said on the website. I’m now a week late without delivery and DHL say that it’s not even in Ireland yet however I received an email from Superneox claiming that it would be delivered in 3-5 days on June 3rd. It has not been delivered and this company seem to be all over the place with delivery based on multiple other reviews.

I placed my order on May 1st, and it didn’t arrive until May 22nd — far beyond the promised 5–10 business days stated on their website. What’s worse is that the company went on vacation shortly after I ordered, and there was no notice on the website about delayed shipping. I only found out they were out of office through an automated reply after I emailed them myself to ask when my item would ship. I clearly explained in my email that this was a birthday gift and that timing was important to me. Despite that, not once did the support team express any apology or even acknowledgment of the inconvenience. Instead, they sent me robotic replies like: “Orders are piling up so badly that we’ve expedited logistics.” and “There is no way to update the package until it arrives in Europe, this is the operation of the logistics company!” The tone of the messages made it seem like the delay was my misunderstanding or problem, rather than something they took accountability for. Their explanations kept changing, and there was no tracking info until the parcel reached Europe — another detail that wasn’t explained before purchase. The product itself is fine, but the lack of transparency, empathy, and professionalism throughout this process left a bad impression. If you’re ordering with a specific date in mind — don’t trust their shipping promises.

Bought the "Luke" lightsaber as a gift. Had a bit of a delay with delivery (ignore the Evri "we've got it" tracking update, wait for the "processing" one which could be about 10 days later). Very helpful and friendly chat and support when I was worried about the tracking. They tend to work around 00:00 to 11:00 GMT so bear that in mind. The lightsaber came well packaged with the parts protected in a foam insert. The pommel is all metal, very shiny. The pommel base screws off so you can insert the USB C charger (5V, 1 or 2A) and the base is also the speaker cover. The speaker is really loud, you can have muted, low or high volume. The blade inserts snugly and is held in place with 5 mini screw inserts (don't overtighten). Powering up, the blade effects are fantastic, colours are bright and vivid and the sounds are perfect. Best used at night or in the dark, remember this isn't a real plasma sabre so don't expect to be like looking at the sun 😎 I had a lot of fun using the FORCEPARK app to customise effects and easily switch between sound fonts etc. Bought as a gift for my daughter who has been a Star Wars fan since getting dressed up as Princess Leia for our cinema trip for The Force Awakens, she now has an ace collectible. For anyone buying one, remember... The Force will be with you... Always

I ordered the ‘Grogu’ saber from Superneox, with the free shipping option via Evri, a courier that frequently delivers to my house. The next morning, I recieved an email from Superneox telling me that I had an outstanding payment of £20.00 for shipping, as I needed to pay for FedEx to deliver it, because Evri “doesn’t deliver to your area”. When I responded to the email by cancelling my order, I was told the refund process was completed and it was now up to my bank to process the payment, but no payment ever entered my bank and I never recieved my refund. When I tried to email them about, I was met with no replies, and lost all of my money without receiving the saber. It is a total scam, and I would never recommend purchasing off this website.