Mathieu L.
A fuir....
A fuir.... Commande passée le 24 septembre, aucune nouvelle. Demande d'annulation le 2 octobre. On me répond le 9 octobre que "non mais en fait le colis est parti de notre entrepôt donc ce n'est pas possible d'annuler" Bon ok.... Suivi colissimo vide malgré tout. J'engage un litige PayPal afin d'annuler. Le vendeur me propose 20% en geste commercial, que j'accepte, et ensuite me demande de clôturer le litige pour procéder au geste commercial, une arnaque connue (une fois le litige clos, plus moyen d'en faire un nouveau), je signale au vendeur que j'attends le geste pour fermer le litige, celui-ci fait marche arrière et se sens je cite "offensé" de ma réponse, et ne veux plus procéder. Le dossier est donc en cours auprès de PayPal. Je déconseille ce site. J'ai néanmoins reçu ma commande qui est très bien, mais c'est du dropshipping bien trop cher ne vous y trompez pas.
Response from SuperneoxOct 21, 2026
The order was delayed due to a warehouse holiday closure. As a gesture of goodwill and to compensate the customer for the inconvenience, we voluntarily offered a 20% refund. In accordance with our internal financial review procedures, we initiated the refund process through Shopify. We subsequently discovered that the refund could not be completed because an active dispute had already been opened for the transaction through PayPal. We explained the reason for the unsuccessful refund to the customer during our subsequent communication. However, the customer then adopted an increasingly confrontational tone, threatening to file a complaint with PayPal and publish negative reviews on third-party platforms unless the refund was issued immediately. We consider such threatening and emotionally charged statements deeply offensive, particularly given that the proposed 20% refund was an entirely voluntary gesture intended to make amends for the delivery delay. Rather than acknowledging our efforts to offer compensation, the customer’s subsequent conduct made us feel that our goodwill had been seriously disrespected. In light of these developments, we decided to put the proposed refund on hold temporarily while the dispute and the appropriate course of action were being considered. We would like to emphasize that our initial offer of a 20% refund was made in good faith, and that the unsuccessful refund attempt resulted from the existing PayPal dispute. We can provide the relevant Shopify refund records and communication history to substantiate the above account.