SuperMossReviews of supermoss.com

produces were excellent and delivery was better then excellent

Perfect product delivered in a very timely manner!

This is the second order I have placed through SuperMoss and both times, the packages of sea glass where broken inside the boxes and glass was leaking out of the box. I would think that your shipping staff would know that with shipping heavy items, there should be bubble wrap inside the box to prevent packages from splitting open. Both times I have lost sea glass. I likely won't order from you again because of this.

I got moss sheets/ they were perfect for what i needed them for. The website was easy to navigate and the items came in a timely manner.

the order was completely lost. took 3 weeks to get it to me and then only because i kept calling to find out what was going on.

We have a wholesale account but needed an expedited order and were told by a sales rep placing a retail order would get it out the door faster, so we did that even though it would cost more. However, because we used the same email address for the order confirmation associated with the wholesale account, it was processed to that account, but at the retail price, and delayed fulfillment. When the anticipated arrival date came and went, we found the order was still in process and had not been shipped and therefore would miss the deadline for the event we needed the items for. We called customer service to cancel the order and request a refund to which they said they would accommodate. We thought the issue was resolved at this point but instead, we received a shipping notification several hours later. We replied to the confirmation to please not proceed as we no longer needed the items but no one replied and we are now sitting on materials that we paid extra for and can no longer use. We will continue to order from SuperMoss but this whole experience was a failure in our book from placing the order to lack of follow-through with customer service. UPDATE: After hearing about our experience, the SuperMoss sales team reached out and worked with us to remedy the issue.

Great product. Beautifully packed. Arrived on time.

Great looking product