SupermarketItaly.comReviews of supermarketitaly.com

Supermarket Italy uses Shopify for the payment and web services. Shopify is causing errors in shipping addresses and in completion of shipping. The orders are very slow. The last three orders have had problems, with shipping of perishable meats being lost and sitting in trucks for maybe a week. I am unlikely to order from Supermarket Italy again because of these problems.

Everything is above and beyond expectations

Received my order quickly and everything was well packed. I’ve been ordering for several years now and always look forward to my shipment arriving.

willingness to resolve issue

Excellent Italian products, extensive selection even into other ethnic foods at times. Fresh well sealed cheese, butter, pastas. Responsive customer service, great packaging and quick shipping. Their point system is also nice to accumulate a discount if a repeat customer. “One more thing…” SM will extend a discount code to you if you ask and your product therefore isn’t immediately available. Just ask. Holiday promos up to 20% sure help, but it is good to know they’ll give you a “rain check” - if you ask and ask in advance - not after the fact! Also, they have an automated system that will email you as soon as your desired out of stock is back in.

Supermarket Italy sent an email the day following my unsuccessful attempts to contact customer service. They corrected the problem immediately - I'm really happy to see they haven't changed.

Bought Panforte. I ate this once a year growing up. My Gram would send it every year. I love this stuff. It is as good as I remember.

I recently started purchasing pasta and olive oil at Supermarket Italy. Very pleased with everything I have ordered. Good service