SuperLoveDollReviews of superlovedoll.com

Response from SuperLoveDollMar 22, 2025

Dear Valued Customer, We extend our most sincere and profound apologies for the highly dissatisfactory experience you encountered. The delay in delivery once the product arrived in the United States, coupled with the malfunction of the active tongue after only the second use, is entirely unacceptable, and we take full responsibility for these issues. Your feedback holds immense value to us. We have promptly mobilized a dedicated and professional after - sales team to conduct a thorough investigation into this matter. In fact, our after - sales representatives have already initiated contact with you through our official email [email protected], with the earnest intention of actively resolving the concerns that have caused you inconvenience. Should you have any additional thoughts, queries, or if the situation persists, please do not hesitate to reach out to us via the same email address. Rest assured, we are committed to providing you with a swift and efficient resolution, which will include free repair service. Once again, we are truly sorry for the trouble caused. We are determined to make amends for this oversight at the earliest opportunity and regain your trust in our brand. Yours Sincerely, [ superlovedoll team ]

Response from SuperLoveDollMar 22, 2025

Dear customer, We truly appreciate your in - depth and honest review of our 6YE "Tammy" doll. It's wonderful to hear that you'd rate us 4.5 stars if possible, and we're extremely pleased that you were satisfied with being able to preview the doll before shipping and our responsive customer service. The fact that you find the removable vagina and head convenient for cleanup is also great feedback. Regarding the aspects you mentioned that could use improvement: Weight and Mobility We understand that the doll's weight can be a challenge. Our design aims to balance realism and usability, but we'll continue to explore materials and designs to potentially reduce the weight without sacrificing quality. Mouth Opening Angle Your suggestion about the skeleton design to improve the mouth opening angle is brilliant. We'll definitely look into it during our future product development phases to enhance the realism of the doll. Body Heating Cord The idea of a 90 - degree plug and a longer cord is a practical one. We'll consider this for future models to make the heating process more user - friendly and stress - free. Uneven Body Heating We apologize for the uneven heating issue. This is a significant concern, and we'll immediately investigate and improve our heating technology to ensure a more even distribution of heat across the doll's body. Pubic Hair Color Options Adding pubic hair color options is a great idea. We'll take this into account for future product lines to offer more customization to our customers. Once again, thank you for your detailed feedback. It's customers like you who help us continuously improve and refine our products. If you have any further thoughts or suggestions in the future, please don't hesitate to reach out. We're committed to providing you with an even better experience in the future. Warm regards, James Customer Service Manager SuperLoveDoll

Response from SuperLoveDollDec 7, 2024

Thank you for your valuable feedback about your experience with SuperLoveDoll. We are happy to hear that you like the tone of this doll! Satisfied with the functionality of this doll! We appreciate your insights on the weight. Your feedback on the structure of the doll's face is valuable and we will definitely consider these improvements to enhance our customer experience. Thanks again for your support. If you have any additional questions or need assistance, please feel free to contact us. We look forward to serving you again! Sincerely, James Customer Service Manager SuperLoveDoll

Response from SuperLoveDollNov 15, 2024

Hi Dave, Thank you so much for your kind words and for sharing your experience with us! We're thrilled to hear that the purchase process was smooth and that our team was able to assist you effectively. If you ever have any questions or encounter any difficulties in the future, please don’t hesitate to reach out. We're here to help and ensure you always have a great experience. Thank you once again, and we’d be delighted to welcome you back for another order anytime! Best regards, James SuperLoveDoll

Response from SuperLoveDollSep 21, 2024

Hi Frank, Thank you for your valuable feedback regarding your experience with SuperLoveDoll. We’re delighted to hear that you love the doll and that it arrived promptly. We appreciate your insights about the weight and the installation process. Your suggestions for more detailed instructions and a tutorial video are invaluable, and we will certainly consider these improvements to enhance our customer experience. Additionally, your comments about getting the doll to lay flat and adjusting the fingers are important to us, and we will work on these aspects as well. Thank you once again for your support. If you have any further questions or need assistance, please don’t hesitate to reach out. We look forward to serving you again! Best regards, James Customer Service Manager SuperLoveDoll

Response from SuperLoveDollMay 19, 2024

Dear Customer Thank you so much for your kind reviews! We are thrilled to hear that you are satisfied with both our product and our customer service. Your positive feedback means a lot to us. We wish you a happy and healthy 2024! If you ever need anything in the future, please don't hesitate to reach out to us. We're always here to help. Best regards, James SuperLoveDoll Customer Service

Response from SuperLoveDollNov 4, 2023

Dear Sam, Thank you for your glowing review and for sharing your thoughts on our product. We're thrilled to hear that you find our doll to be of amazing quality and consider it a work of art. Your feedback is greatly appreciated. We understand your concerns about the lack of documentation and information that accompanies the product, as well as the specific details you mentioned regarding the "moaning" feature and the need for a Chinese to USA AC power adapter. We apologize for any inconvenience this may have caused you. We take your feedback seriously, and we will work to improve the information provided with our products to ensure a more comprehensive and user-friendly experience. Your input will help us make necessary adjustments, and we're grateful for your insights. We're delighted that you've found the product worth the investment and have been enjoying it for the past 3 weeks. If you have any further questions or need assistance with anything related to our products, please do not hesitate to reach out to our customer support team. We are here to ensure that your experience continues to meet and exceed your expectations. Thank you once again for choosing our product, and we look forward to serving you in the future. Warm regards, James General Manager SuperLoveDoll

Response from SuperLoveDollNov 4, 2023

Dear Hiram, Thank you for taking the time to share your experience with our product. We're glad to hear that you find our doll realistic in appearance. We apologize that the weight of the doll is proving to be a challenge for you to lift. We understand the importance of ensuring our products are not only lifelike but also manageable in terms of weight for our customers. Your feedback regarding the doll's weight is invaluable to us, and we appreciate you bringing this to our attention. Please know that we are constantly striving to enhance our products and your feedback will be taken into account for any future developments or improvements. If there's anything else we can assist you with or if you have any further suggestions, please feel free to contact us. Once again, we appreciate your feedback and thank you for choosing our product. We hope to continue serving you and addressing any concerns to improve your experience with our dolls. Best regards, James General Manager SuperLoveDoll