SuperLoveDoll dedicates to developing reliable & affordable TPE sex dolls, all sex dolls of SuperLoveDoll are 100% authentic from original manufactures, and we are the official agent of AIBEI Doll, JX Doll, JY Doll, SY Doll, WM Doll, Irontech Doll, Climax Doll, Xise Doll, Dimu Doll. ********************************************************We provide 24*7 professional customer service, including telephone (call or message), email, live chat, to answer your question and resolve your problem at a very responsible way.
SuperLoveDoll (superlovedoll.com) has 73 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
superlovedoll.com
Website
superlovedoll.com
Category
Adult Entertainment
Location
Ontario, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 93% of reviews.
Latest
Most recent review: April 2026.
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Took payment and never shipped. Finally arrived randomly without shipping updates. Doll is not correct. Shorter than posted. Functions do not work correctly. If I could rate this experience lower than 1 star, I would. Company is crooked. Do not buy from them. No offer to correct the issue
Response from SuperLoveDollJan 29, 2026
Hello, we have checked your order. The shipment was delayed slightly because it was remade according to your specifications. Since your order is a custom doll, it needs to be produced and shipped from our factory in China. It is currently in transit by sea, and the tracking information will update once it reaches the U.S. mainland.
We kindly ask for your patience during this period. If you still do not receive your order after a reasonable time, please feel free to contact us at any time. We will make sure your rights are fully protected, so you can rest assured.
RR
ROBERT R.
Bought on 11/26 and paid extra 250 for…
Bought on 11/26 and paid extra 250 for 7 to 15 day shipping definitely #1 mistake #2 mistake it came fed ex 12/19 but it was supposed to be delivered after 6pm they came at 3pm then rescheduled for next day delivery I lost 1000$ in pay to be here for 2nd day they didn’t knock just stuck a sticker on door I have video footage the signature required isn’t helpful this is a joke unless you can afford to sit on your porch all day do not buy from this company
AT
A T.
Low quality dishonest Vender. BEWARE
.
I ordered an Aibei tpe doll (in stock) and a special-offer torso with a self-sucking function for $100.
(total $799.00)
The doll arrived alone. Although it resembled a real Aibei, it is definitely a fake. The first thing that catches your attention is the low-quality, cheap and noisy skeleton.
The worst part is that the cheaper TPE material used started to rip and tear after 2 weeks of moderate use. The material is so low quality that it does not hold up, or respond to normal repair methods.
It took several cleanings at first to remove the pungent smell of the low quality TPE. The breasts were not gel as advertised.
I had to contact them to send the torso, which was never shipped. When they sent it, it was not the one advertised. I contacted them again to send the correct one. They said it was out of stock.
You will never speak to a representative of this company, the best you will get is text messages on WhatsApp or maybe emails. HOWEVER, rest assured, when you ask for a refund, they will immediately stop contacting you and ghost you!
Later, I sent a random email request to take photos of an Irontech 156cm doll with soft silicon head (that was advertised as "in stock"), & requested that they include, in the photo, a piece of paper with my name & the current date.
They sent generic photos of a wretched looking fake Irontech doll, and wrote, "sorry, I don't have a pen & paper. But be sure to quickly order your doll!".
The slight positive, was that he $100 mini torso was surprisingly fun and soft, and has a rigid, fixed, double metal rod spine.
Bottom line, if you're looking for a decent looking doll that you CANNOT use (for fear of damaging it) and a cheap mini torso (that you can use while LOOKING at your $800 counterfeit doll)... then search no further! You've found the perfect vendor!!
P.S. I'm curious to read superlovedoll's response to this review... I bet they'll focus on how much I liked the cheap, mis-shipped mini torso... and not on how they're lying and blatantly using false advertising to sell counterfeit products. Good luck out there.
Response from SuperLoveDollMar 25, 2025
Dear customer,
We sincerely apologize for the highly frustrating experience you've endured. We've thoroughly gone through your detailed feedback and understand the depth of your disappointment.
First and foremost, we firmly stand by the authenticity of our products. The Aibei TPE doll you received is indeed a genuine item. It's possible that during the manufacturing process, some unexpected quality issues occurred that deviated from our high standards. For the doll's skeleton, we've reached out to our production team and suppliers. We've learned that in a recent batch, there were some problems with the assembly of certain components, which led to the noisy and seemingly low - quality feel. As for the TPE material, we've tested the same batch as yours. The material used meets industry standards, but it appears that in your case, due to specific usage conditions, it showed premature wear and tear. This is not a common occurrence, and we're taking steps to better understand the root cause. Regarding the breast material not being as advertised, we've double - checked our product descriptions and inventory. There was a miscommunication in our marketing materials, and the actual product should have a different material composition, which we'll correct immediately.
Regarding the torso, we made a grave error in our fulfillment process. We deeply regret that the wrong item was shipped to you, and we're sorry for the misinformation about it being out of stock. Our internal inventory management system had a glitch, which led to this confusion.
We acknowledge that our communication with you has been abysmal. We've overhauled our customer service procedures. From now on, you can expect to have direct contact with our representatives via phone if you prefer, in addition to WhatsApp and email. We'll also ensure prompt and consistent responses to all your inquiries.
As a sincere gesture of our commitment to making this right, we've already processed a partial refund for you. This refund is not just a financial compensation but a symbol of our determination to rectify the situation.
We understand that words alone may not be enough to regain your trust. We're prepared to offer you additional benefits, such as a discount on your next purchase (should you choose to give us another chance), or a free accessory related to the products you were interested in. We'll also send you a detailed report on the improvements we've made to our product quality control and customer service processes.
We hope that you can see our sincere efforts to address these issues. Your satisfaction and trust are of utmost importance to us, and we're determined to turn this situation around.
Best regards,
[Superlovedoll team]
YA
Yang
Shipping is too long and get no…
Shipping is too long and get no response back when asking about shipping
Response from SuperLoveDollMay 19, 2024
Hello Yang,
Sorry for the delayed, but we believe that your doll will receive within 1 week, thanks for the understanding and patience!
DC
Dustin C.
I haven’t received the product ordered…
I haven’t received the product ordered yet or any communications or tracking updates etc.
Response from SuperLoveDollMay 19, 2024
Hello Dustin,
Sorry for the delayed, but we believe that your doll will receive withi 1 week, thanks for the understanding and patience!
PD
Pump D.
The product came flat and was not as…
The product came flat and was not as described in the description
Response from SuperLoveDollJan 2, 2024
Dear Pump Daddyc,
We sincerely apologize for the inconvenience you've experienced with our product, and we appreciate you bringing this matter to our attention. We're truly sorry that the item did not meet your expectations and was not as described in the product description.
To assist you further and address the issue appropriately, we kindly request more details about your order. Unfortunately, we have not received any prior communication from you regarding this matter. If you could please reach out to our customer support team at [your email address or support phone number], we would be more than happy to investigate and resolve the issue promptly.
Our goal is to ensure your complete satisfaction, and we value your feedback as it helps us improve our products and services. We understand the importance of resolving this matter to your satisfaction, and we're committed to making things right.
Wishing you a Happy New Year filled with joy and positivity. We hope to have the opportunity to turn this experience around and provide you with the service you deserve.
Best regards,
James of SuperLoveDoll
DA
David A.
Well i tried to return my purchase…
Well i tried to return my purchase literally right after purchase, but the customer service was so bad calls email were sent from china, like it was all bad ,once you purchase its final no matter if your purchase is damage or needs return. They didnt even try.
Response from SuperLoveDollJul 12, 2023
Hello David Armendariz,
Thank you to order from SuperLoveDoll. we are sad for the bad experience about the order, we checked and found that our customer service already replied the email but your mail box rejected it, below is the content we replied you:
Hello David,
I am Amy, the new customer service supervisor of Superlovedoll.
Really sorry for the problem. The previous customer service after-sales is really bad at work and she just has resigned.
We are sorry for the previous bad service and hope you can understand.
I checked the previous email, and I did receive the message that you want to cancel the order. We replied to you after receiving your email, but the email was not sent successfully. The colleagues in the warehouse did not receive the information about canceling the order.
So they arranged the delivery normally and the logistics ID of FedEx 780328571541. (The FedEx link https://www.fedex.com/fedextrack/?trknbr=780328571541&trkqual=12025~780328571541~FDEG)
It showed that the package has arrived.
Did you receive the package?
If you still want the sex doll, we can give you a discount to apologize.
Looking forward to your reply.
Please free to contact us if you have any problems.
For any related, please contact us via [email protected], we will be glad to assist you, thank you!
