Dawn L.
Terrible Business Terrible PRODUCT
I purchased $550.00 worth of LED lights. The order was very late and the product was terrible they were so dim you could hardly see them. Their customer service is a joke they blatantly lie. I sent back the LED light at my own expense, it's been 2 months and still no refund, when I contact them they give me the run around. I would never refer this corrupt company don't waste your time or money they are a terrible business and will lie and cheat you out of your money!
Response from SuperLightingLEDJul 29, 2025
Hi natural remedies, I’m sorry for the frustration you felt while waiting for your refund, and I appreciate you giving us the opportunity to explain what happened. Your two orders—placed 20 days apart—totaled $500. After you received the second shipment you asked to return everything. Even though the reason you gave was brief, we approved the return the same day. You chose the slowest USPS option, so the parcel took just over 30 days to reach our warehouse. As soon as we scanned it in, we issued full refunds to both orders within 24 hours. Our policy is to inspect the goods first; once they’re received and checked, the money is released immediately. Regarding product quality: the LED strips you ordered are 940 nm & 850 nm infrared emitters. Light at those wavelengths is invisible to the human eye; they’re designed for night-vision cameras and specialized equipment, not for general illumination. I understand how that can be surprising if the application wasn’t clear when you purchased. We’ll take responsibility for not confirming the intended use before shipping, and we’re now adding an automatic e-mail to every IR-LED order to verify the customer understands the product. Between the two outbound DHL shipments, the $80 import duty we absorbed, and the loss on partially-used strips that had to be destroyed, our out-of-pocket cost on your order is about $300. Still, we honored your request in full and refunded every dollar you paid. This link describes the uses of infrared strips. https://www.superlightingled.com/infrared%E4%B8%A8Ir-led-strip-lights-c-1_352.html Going forward, we’ll encourage customers who need to return items to use a faster trackable service (DHL or UPS) so refunds aren’t delayed by slow transit. Our 180-day money-back guarantee remains in place, so you never need to worry about not receiving your refund once the goods are back in our hands. Again, I’m sorry for the inconvenience and the lack of clarity on the product specs. If there’s anything else we can do, please let us know. Here is your order item: DHL tracking number: 1210459106 https://www.dhl.com/global-en/home/tracking/tracking-express.html?submit=1&tracking-id=1210459106 DHL tracking number: 6461582050 https://www.dhl.com/global-en/home/tracking/tracking-express.html?submit=1&tracking-id=6461582050 4x 600LEDs SMD 3528 Infrared LED 810nm IR Light Strip - Select Kit:: LED Strips - Select Operating Voltage:: 24VDC - Select Length:: 16.4ft (5 meters) - Select Waterproof Rating:: Non-Waterproof IP20 - Adhesive Back FSLSR-120-3528-810NM $99.98 $199.96 6x DC12/24V 660nm/850nm/940nm InfraRed 5050SMD Flexible LED Strip Light -300LEDs 72W per roll - Select PCB Color :: White Background - Select Operating Voltage:: 24VDC - Select Waterproof Rating:: Non-Waterproof IP20 - Adhesive Back - Wavelength:: 850nm (-$12.00) FSLSR-60-5050X940IR Sub-Total: $558.800 Free Shipping (DHL UPS or Exclusive Express): $0.0000 Total: $558.800 Best regards, Customer Care Team