thoeby
Issue
No delivery after 35 days - no contact, no nothing. Edit: Got contacted about my order and it seems like things are moving now.
Response from SuperLightingLEDFeb 4, 2026
Dear Tobias Thank you for taking the time to share your feedback, and please accept our sincerest apologies for the significant delay and poor communication you have experienced with your order #1048478. This is not the standard of service we aim to provide. We take your concerns seriously and would like to provide a transparent update on your order’s status and the actions we are taking: Order Status: During our final quality check, we found an issue with one roll in your order where the adhesive had bubbled, making it unsuitable for shipment. To ensure you receive a product that meets our quality standards, we are remanufacturing that roll. This process requires an additional two days. Updated Shipping Timeline: Your order is now scheduled to ship on February 6th or 7th. You will receive the tracking information via email as soon as it is dispatched. Our Commitment to Communication: We acknowledge that our updates have been insufficient. We are committed to providing you with proactive, daily updates via email until your order is delivered. As a gesture of apology for the delay, we are prepared to refund the $46.50 shipping fee to your original payment method. Please confirm if this works for you, or let us know if you prefer an alternative solution. We deeply regret the frustration this situation has caused. Our team is dedicated to resolving this for you and ensuring you receive your order in perfect condition. Sincerely, The SuperlightingLED Team