SuperLightingLEDReviews of superlightingled.com

Response from SuperLightingLEDNov 10, 2025

Dear Vincent Thank you so much for sharing your experience and for your incredible patience throughout the initial hiccup. Please accept our sincere apologies for the confusion and frustration surrounding the payment discrepancy. We have looked into the payment discrepancy you mentioned (and informed you) -- the 55€ was indeed a handling fee charged by the bank for the international wire transfer. (This is a common but often unexpected charge that the sender's bank deducts). We value your business and the trust you've placed in us. We hope to have the opportunity to serve you again, with a completely seamless experience next time. Best regards, SuperlightingLED Team

Response from SuperLightingLEDSep 25, 2025

Dear George Thank you for your outstanding review and for choosing SuperLightingLED for your custom pool lighting project. We greatly appreciate your kind words regarding our team's knowledge, patience, and ability to deliver a solution that exceeded your expectations. Our goal is always to partner with our customers to turn their ideas into reality, and we are delighted that we could successfully guide you through the entire process—from design to technical specifications. We also appreciate your feedback on our processes and are glad everything proceeded smoothly. We are grateful for your recommendation and look forward to serving your future LED lighting needs. Sincerely, The SuperLightingLED Team

Response from SuperLightingLEDAug 3, 2026

Dear Chris Manrique We sincerely appreciate your positive feedback. It is our goal to offer high-quality products, competitive pricing, and reliable customer service. We are pleased to know we met your expectations. Thank you for choosing SuperLightingLED. Yours sincerely, SuperlightingLED

Response from SuperLightingLEDAug 3, 2026

Dear Oscar Jabaloy Colominas Thank you so much for your kind and generous review! We're truly honored to be described as a great company with great products and service. Knowing that we've earned your trust means the world to us. We'll keep working hard to maintain that standard and look forward to serving you again in the future! Yours sincerely, SuperlightingLED

Response from SuperLightingLEDSep 12, 2025

Dear Patrick , Thank you for taking the time to share your detailed feedback about your experience with our COB strips and customer service. We sincerely apologize for the frustration and inconvenience you have encountered throughout this process. We understand the soldering challenges you described. The FCOB-CCT-840W10-24V model you purchased is indeed a unique innovation in our product line. This design was engineered to significantly enhance brightness, provide a finer light distribution, and achieve more even illumination. Unlike standard strips where solder joints are visible, this model conceals them on the backside of the PCB. This approach maximizes aesthetic appeal and light performance by reducing scattering and reflection, thereby improving reliability. However, we fully acknowledge that this advanced design also makes hand-soldering exceptionally difficult, even for professionals, and we are sorry this was not made clear enough at the point of purchase. We have since updated the product page to highlight this specification to help future customers make informed decisions. To better serve our customers facing similar challenges, we would like to offer two solutions that we should have presented more clearly initially: 1. Professional Soldering Service: We offer a custom soldering and assembly service to pre-wire your strips to the exact length you need before shipment. https://www.superlightingled.com/soldering-service-for-nonwaterproofip20-waterproof-ip65ip67ip68-flexible-led-strips-p-2943.html 2. Solderless connectors: For a solder-free installation, we highly recommend our proprietary press-fit connectors, which are designed to pierce the copper pads and create a secure connection instantly. https://www.superlightingled.com/3pin-cob-press-fit-piercing-connectors-for-led-light-strips-p-6947.html We are continuously working to improve our products and customer service. Your experience has been a valuable learning opportunity for our team. If you are still willing to give us a chance, we would be grateful for the opportunity to assist you personally with your lighting project. Please feel free to reply directly to this message, and we will ensure you receive the support you deserve. Thank you again for your patience and for helping us improve. Sincerely, SuperlightingLED Team

Response from SuperLightingLEDSep 12, 2025

Dear Levi Thank you so much for taking the time to leave such positive feedback! We truly appreciate your trust and support. We’re glad to confirm that the import duties and taxes for your order were indeed covered by us as part of our duty-free shipping policy, and you shouldn’t have been charged again by DHL. We sincerely apologize for any confusion or inconvenience caused by DHL’s follow-up message — we’ll continue working to make the shipping process as smooth as possible for our customers. It means a lot to us that you would recommend us. Providing unique products and reliable service is always our goal. Thank you again for your kind words, and we can’t wait to serve you again whenever you need high-quality lighting solutions! Best regards, SuperlightingLED Team

Response from SuperLightingLEDSep 12, 2025

Dear Luke Thank you for your kind words! As a professional electrical contractor, your long-term trust and support truly mean a lot to us. We’re thrilled to know that our products have been performing reliably in your installations for over a year — that’s wonderful to hear! We truly appreciate you highlighting the occasional soldering issue in outdoor applications. We’ve taken feedback like yours seriously and have further improved the encapsulation and soldering processes in our outdoor product lines for better durability. Thank you for your understanding and valuable input! It’s an honor to provide you with high-end LED tape lights and aluminum channels at a reasonable cost, helping you avoid the steep markups of major brands. Whether it’s managing stock, sourcing specific parts, or supporting your project timelines, we’ll always be here to assist promptly. We look forward to continuing our partnership and supporting your future projects with high-quality lighting solutions! Best regards, SuperlightingLED Team

Response from SuperLightingLEDSep 12, 2025

Dear David Thank you so much for your kind words and continued trust in our products. We’re truly grateful to be your go-to source for specialized LED strips. Our team takes great pride in providing attentive, personalized service—especially when unexpected issues like a stock shortage occur. We’re glad we could quickly offer a suitable replacement and ensure your project stayed on track. It’s feedback like yours that motivates us to maintain a high level of responsiveness and order-tracking accuracy. We look forward to supporting your future projects with quality lighting solutions and reliable service. Warm regards, SuperlightingLED Team