renato R.
Demal, muy mal
Delivery times are never met. There is always something missing, and in the end they ask you to replace it with another model. Forget about warranty support — it practically doesn’t exist. Whatever arrives defective, you end up having to absorb the loss yourself.
Response from SuperLightingLEDMay 13, 2026
Dear Renato Thank you for sharing your feedback, and I am truly sorry to hear that your experience with us did not meet your expectations. Please allow me to address the points you raised: 1. Order confirmation and production timeline Your order was placed on 2026-03-13. Before we began production, we reached out to you via email to inform you that the production for the Underwater IP68 FSLCOB-24V-384X20 would take approximately 3–4 business days (transit time not included), and we asked for your confirmation to proceed. We did receive your confirmation and then started production accordingly. 2. Delay due to customization for long runs I understand that the delay was disappointing. However, for longer runs such as the 65.6Ft (20 meters) Underwater IP68 FSLCOB-24V-384X20 you ordered, we had to customize the product specifically for you. Please understand that IP68 waterproofing requires additional processes and time compared to IP20 LED strips, which naturally extends the production timeline. 3. Delivery and product issues I acknowledge that delivery times have not been consistent, and for that, I sincerely apologize. We are actively working to improve our lead time estimates and communication. 4. Model replacement requests If we ever asked you to replace with another model, it was likely due to stock or production constraints at the time. That said, I understand how frustrating that can be, and we should have communicated better with you. I truly value your business and regret that we fell short in your case. Please feel free to reply to this email or contact me directly at [email protected]. Once again, I apologize for the trouble and disappointment. Best regards, SuperlightingLED