Debra G.
The machine got too hot
The machine got too hot, I opened the door, turned the AC up and put extra fans in the room. All of my plants we stunted, crispy and eventually all of them died. There were no step by step instructions on when to switch to the different nutrients, or how to adjust the light ratio, I needed help and got videos and how to transplant! I can't transplant I only have one closet. I'm extremely disappointed in my purchase as I was never given the steps on how to do it. Only step one was clear! I feel I wasted my $1,000 and now it just sits in my office. Very sad.
Response from SuperclosetMay 29, 2019
Hi Debra, thank you for the constructive feedback. We always appreciate the good and the bad, as the customer experience means everything to us. We have shared your experience with our team, as well as our shipping department, and have taken corrective measures to ensure that this type of situation does not arise in the future. We are currently working on expanding our instructional materials to ensure situations like this do not come up in the future. Please know that every SuperCloset order includes lifetime customer grow support. If you have any questions about your equipment, we are available to answer any questions via phone or email between 8am-5pm M-F. Please give us a call at 877-476-9787 and we can address any questions or concerns you might have regarding your grow. We humbly apologize for any frustrations and inconvenience and are grateful for your patience, and for choosing SuperCloset.




