SuperclosetReviews of supercloset.com

Took an extra 2 months to arrive, “secure” closet came without a key . Quality Assurance Checklist didn’t even have the right customer name on it . To this day, I am never able to reach anyone on the phone. After my point of contact suddenly stopped working at the company , I am at a lost for getting any type of assistance.

Once the box was put together I noticed my grow box temps hover around 87f. Ambient temperature being 74-75f of the grow room. I also noticed the odorsok filter that displaces the air is quite loud. It sounds like a straight exhaust system that really isn't stealthy. Anyone visiting you who is in the same room as you will be immediately attracted to the sound the filter creates. Really defeats the stealth reputation this company seems to project for this box. The 200w 2700k light was simply not powerful enough and anyone that has done enough research will tell you a 6700k sprectrum bulb or higher is most likely required to prevent stretching and to give plants adequate light until flower. Then, a 2700k spectrum light would be appropriate. Regardless I saw a simple solution was to increase the spectrum lighting to counter this. Luckily (though they are getting harder to find) I was able to locate these lights and continue with my grow. Another thing I noticed about the box is that when the light is on, it leaks out the rim of the door of the box itself. This may not seem like a huge issue, but this could be catastrophic with light getting in the box when some plants require complete darkness to grow properly during their cycle. This never seemed to affect my grow, but I believe this is worth mentioning as it again shows poor design in sealing out light leaks and the overall stealth of the grow. The air pump is naturally also quite loud and causes quite a bit of vibration. There is no place to properly hang or mount the pump anywhere you have to simply haphazardly place it next to the reservoir. Due to the distance of the hoses length, you really dont have many options if you tried. So my solution was to wrap the air pump in a microfiber cloth to remedy the vibration feedback and noise and this generally seemed to help. After about a week and a half in I discontinued top feed as my roots were now submerged and continued my grow. Using hydroguard I watered with general tap PHd water. This seemed to work fine. Checking my PH i noticed another problem. The reservoir temps hover around the 80s, this is a huge no no for plants as this promotes bacteria growth that can cause root rot. I disregarded this as I was using 2.5ml of hydroguard per gallon (2 1/2 gallons full) to counter any bacteria growth that might arise. But this created a big issue, it is next to impossible outside of keeping the grow door open (once again defeating stealth) to keep the box cool. No matter what your ambient temps are it seems to routinely get 10-12 degrees hotter in the box. I again disregarded this as my plants didn't seem to mind and they continued to grow. With there being no cold air intake in the box which I think would be a great addition you are basically stuck with those temperatures. Week 2 trouble started, no matter all my efforts to make this box work, I discovered a huge issue in my plants. Root rot. This completely baffled me as I had been using the correct hydroguard to gallon ratio. My only guess that was causing it was some kind of light leak or temperature issue in the reservoir. I attempted to counter this by covering all my net pots with foil (as covering them to the top with clay pebbles didn't seem to work) and my plants as well. Looking over the box I noticed another issue, the top feed. The way the top feed works is by hoses snaked through holes throughout the middle of the box, however these hoses are not flush(even though close) with the holes and I can only suspect light is getting through these holes and entering my water. I even covered them with aluminum foil around the base of the holes to prevent and kind of light leak that might exist there. This did not seem to remedy the issue and my root rot persisted I simply cannot recommend a product for this price and quality to the next buyer. You are better off building a grow tent with peripherals that should cost you sub 500$ or even cheaper if you have the means to do it yourself. Looking at most of the products for this site they seem mostly overpriced due to whats available via amazon now. Its a shame because I really tried to make this work despite all the issues I noticed (and for the fact that I couldn't return it). I can easily say that this product is not exactly the way it seems and is worth far less than what is offered. It sucks how I spent $800 and it feels like a complete waste. I have been attempting to contact the company by both email and phone and they continue to go to a voicemail box that is full. I feel completed cheated and scammed.

I purchased a SuperNova after talking to McMahon for about an hour. He was very patient with all my questions and sold me exactly what was needed for my situation. The closet took a couple of weeks longer to be delivered than originally estimated, but with COVD-19 this is completely understandable. How can I complain when while I am sitting at home staying safe, people are having to work under difficult conditions. The closet was easy to setup. I had another pleasant call with Perrin, last week. He was very patient with all my questions regarding growing conditions. Finally, I felt the closet would benefit if one area had reflective backing added. Today, McMahon agreed to ship me the right size piece. This is a great company to work with!

Although I was initially alarmed by the fact that several items were missing from my order (growth nutrient & seedling heating mat) I was very pleasantly surprised by the excellent responsiveness and professionalism of the Sales Manager (McMahon) in remedying the shipment omissions. Appears to be a great turnkey solution for quickly germinating and growing plants and vegetables.

Given the circumstances of Covid-19, I was very pleased with my product. Miles provided excellent customer service. Making himself available to answer questions by phone or email

Best customer service with a lot of knowledge

Highly recommend just got my grow room all packaged discretely and safely. Great customer service they actually pick up the phone. All of the components are top notch. I received a phone call from shipping company to set up a time for them to drop off and they even called to let me know when they were close. Miles at supercloset helped me all the way from buying to shipping great guy! People giving these people bad reviews seem to be based all off shipping which they straight up tell you before you order how long it’s going to take with the pandemic and all.

nice well built securely packed came quick quality products thanks again!!!