Alfred M.
Customer service was excellent.
Customer service was excellent.
Response from SUPCASESep 1, 2026
Thank you for your positive comment. We’re delighted that our customer‑service work met your expectations.

SUPCASE, based in Atlanta, GA, engineers rugged cases exceeding MIL-STD-810G 516.6 standards, drop-tested up to 50 ft, offering built-in features, a 1-year warranty, and ultimate device protection.Today, we are proud to be a leader in the mobile accessory industry, offering top-tier protection for your devices.
SUPCASE (supcase.com) has 818 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Claim this listingComputers & Phones · Atlanta, Georgia
Excellent

Computers & Phones · Atlanta, Georgia
Excellent

Computers & Phones · Atlanta, Georgia
Excellent

Computers & Phones · Atlanta, Georgia
Great
818 approved reviews, newest moderated first
Alfred M.
Customer service was excellent.
Response from SUPCASESep 1, 2026
Thank you for your positive comment. We’re delighted that our customer‑service work met your expectations.
Stephanie W.
Great case, very strong, and looks good. Customer service is 5 star.
Response from SUPCASEAug 31, 2026
Thank you for your amazing review. We’re pleased the case delivers great durability and appearance for you. It truly motivates our whole team to see our customer service earn your five‑star recognition.
Anthony F.
I had a defective belt clip that broke while I was riding my bicycle while on vacation and I submitted a claim and I promptly had a replacement case within a week and I was completely satisfied with your service.
Response from SUPCASEAug 31, 2026
Thank you for sharing your positive experience. We’re glad our warranty support worked out smoothly for you and that you received your replacement quickly during your trip. It’s great to hear you are satisfied with our service.
nm
Fantastic customer service experience, they seem to truly value their customers. After the exterior lid/cover for my UB pro case unfortunately broke, I made an enquiry to see if it was possible to find a replacement lid only. Received an almost instant response from Jackie who arranged for a replacement to be sent out under warranty. It just arrived, less than 48 hours after I reached out. Well done Supcase, such a positive experience. Next time I need a case for a device I will come straight back to you!
Response from SUPCASEAug 31, 2026
Thank you for this wonderful feedback. We really appreciate that you took the time to share your experience. It makes us happy to know that Jackie could quickly assist you with your UB Pro case and get the replacement delivered to you so quickly. We look forward to serving you again for your future device case needs.
Bec
So I ordered a case off their website and they sent me the wrong one. When contacting support, they were adamant that they sent the correct one despite it not fitting my phone. I even sent in the order number and showed them it was the wrong model of case but they pressed on saying there was no refunds or exchanges. So basically they took my money, sent me the wrong item, and told me No Refunds. Won't be attempting to buy from here again after this and will be warning everyone I know to stay away.
Response from SUPCASEAug 31, 2026
We are truly sorry for the frustrating experience. Please note that our no‑return policy only applies to clearance or open‑box items. If your order does not fall into these categories, please reach out to us at [email protected], and we will work to resolve this for you.
Shane
They are amazing and durable. I dropped mine too many times and it cracked. And they were so helpful and communicated with me every day. Until my new one came in
Response from SUPCASEAug 31, 2026
We truly appreciate your kind words. It’s great to know our case held up through countless drops for you. We’re glad our team kept you updated throughout the whole process until your replacement arrived.
Ralph F.
My experience with this company was excellent. The products are well designed and have protected my phones for years. When I needed thier support they were quick to respond.
Response from SUPCASEAug 31, 2026
Thank you so much for your wonderful feedback. We are thrilled to hear our cases have kept your phones safe over the years. It means a lot to us that our support team was able to assist you promptly.
Colin A.
These guys took care of me! Had an issue with a case and the immediately sent out a replacement. Great experience and really like dealing with this company.
Response from SUPCASEAug 28, 2026
Thank you so much for sharing your positive experience. We’re glad we could resolve your case issue quickly for you. It means a lot that you enjoy working with our brand.