David P.
Very bad customer service . And item are not as good as they say
Watch strap broke contacted them to try get it sorted they asked for my information to send a replacement . But then got a email saying that its out of the 1 year warranty. Support is rubish . And they don't want to help . I have watch straps that are 10 years old and in better condition. So for me it's a bad company that dosent care when they have got your money. Go somewhere else for a watch strap or any other product they sell customer service is total rubish and they just keep saying that there items have a 1 year warranty. So if its a year and 1 day they will do nothing for you. Be warned.
Response from SUPCASEJun 6, 2024
Dear David Peet We are very sorry to hear that you encountered such an problem.We have tried to request a special warranty registration from the factory but were told that this order is out of warranty and cannot be supported. We are so sorry that we cannot register your warranty information through the normal process. We hope to get your understanding. Sincerely, Supcase Customer Support Team