SUPCASEReviews of supcase.com

Response from SUPCASESep 23, 2026

Thank you for sharing your honest feedback with us. We understand you were hoping to receive the same color as your original holder, and we take this preference seriously. Our support team will reach out shortly to look into this and find a suitable solution.

Response from SUPCASEAug 26, 2026

Thank you for taking the time to share your experience. We understand your frustration with the restock delay and only receiving one out of two ordered wallets. The second item will be shipped out in September, and we truly appreciate your patience.

Response from SUPCASEAug 20, 2026

Nous sommes désolés du mauvais ajustement de la coque. Une nouvelle coque vous a été expédiée et a été livrée le 7 août. Pour toute autre question, veuillez nous contacter par e‑mail à [email protected].

Response from SUPCASEAug 12, 2026

Thank you for taking the time to share your detailed feedback on our updated magnetic case. We appreciate you choosing Supcase for your second case purchase, as well as your honest thoughts on its design, build, and magnetic performance. Our built‑in magnet is optimized for everyday MagSafe‑compatible accessories such as magnetic chargers, car magnetic mounts, and standard household magnetic fixtures. It is not engineered for heavy‑duty use on gym equipment, which often has uneven surfaces, vibration, and movement that may cause slippage even on flat metal. We understand this did not match what you expected for gym‑scenario usage, and we value this important feedback. If you encounter any further issues with your case, please reach out to our official support at [email protected]. Our support team will look further into your situation and assist you accordingly.

Response from SUPCASEJul 14, 2026

We sincerely apologize for any inconvenience caused by this delivery delay. We operate a network of warehouses in different locations to deliver orders faster. However, occasional stock shortages in our US warehouses may cause some items to be shipped from overseas warehouses. Our team is actively increasing local inventory to shorten delivery times and looks forward to providing you with a smoother shopping experience next time. We value your feedback highly as it helps us continuously improve our logistics services and provide better service to every customer.

Response from SUPCASEJun 25, 2026

Hi, thanks for the honest feedback. We'll follow up with you to get a better look at the replacement clip you received.

Response from SUPCASEJun 1, 2026

Thanks for the honest feedback. I can understand why this was disappointing, especially with the holster and stand failing so soon and the warranty coverage not matching what you expected. We appreciate you taking the time to share your experience.

Response from SUPCASEMay 27, 2026

Hello John, Thanks for taking the time to share your feedback. We’re sorry to hear the kickstand didn’t hold up the way it should — we know how frustrating that is, especially when it’s a feature you rely on daily. If you’re open to it, please reach out to us at [email protected] with your order details, or give us a call at +1 888-981-8159 (Mon–Fri, 9am–4pm ET). We’ll take a closer look and get this sorted as quickly as possible. We appreciate the honest feedback — it helps us continue improving both our products and customer experience. Best regards, Supcase Customer Support