Jim G.
Easy to assemble and the sauna works…
Easy to assemble and the sauna works great.
Response from Sun Valley SaunasOct 31, 2023
Thanks so much, Jim!

Established in 2021 in the renowned wellness destination of Ketchum, Idaho, Sun Valley Saunas is a family owned and operated retail store specializing in traditional Finnish saunas, premium infrared saunas, outdoor barrel and cabin saunas, and cold plunges from premium brands. What started as a passion for our mountain wellness rituals here in Sun Valley turned into a leading brand in the wellness space.Our showroom in downtown Ketchum is available for locals and visitors to experience our saunas firsthand and feel the craftsmanship before making a decision. For customers throughout the US, we ship nationwide and offer the same hands-on guidance over the phone, email or video. From helping you choose the right model for your space, to walking you through installation and care for your sauna, we're here for the whole journey - not just the sales process. At Sun Valley Saunas, wellness is a journey - we're here for yours.
Sun Valley Saunas (sunvalleysaunas.com) has 388 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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388 approved reviews, newest moderated first
Jim G.
Easy to assemble and the sauna works great.
Response from Sun Valley SaunasOct 31, 2023
Thanks so much, Jim!
Andrew K.
High-quality saunas and high-quality customer service. Aryanna handled an issue I caused with our order with grace and ensured a positive outcome. Thank you. We'll be back. Buy with confidence.
Response from Sun Valley SaunasOct 31, 2023
Thanks, Andrew! Glad we got it all worked out!
Ky B.
Great customer service! When we had a speaker that didn't work, you responded immediately and sent a replacement. We love our sauna!
Response from Sun Valley SaunasOct 31, 2023
Thanks Ky! So glad you guys are enjoying your sauna!
Gregory
All questions pleasantly answered. Discounted price was a blessing. Ability to purchase a full spectrum solved the problem of selecting FAR or NAR. Prompt delivery. Have used it daily for 15 day and love it.
Response from Sun Valley SaunasOct 26, 2023
Thanks so much, Greg! Glad you're getting so much use out of your sauna! Enjoy!
Renee O.
Great customer service. Fast shipping and spot on pricing.
Response from Sun Valley SaunasOct 26, 2023
Thanks so much, Renee!
Darla
Shipped promptly and well packed. No damage. Looking forward to using once installed.
Response from Sun Valley SaunasOct 25, 2023
Thanks so much, Darla! Hope you love your sauna!
Mel
The only reason for 4 stars instead of 5 is that shipping was not very transparent. The link provided for tracking didn't update. After a few days I contacted for an update... once I had another way to look at tracking there were no updates for 5 days. Reached back out and then finally at the same time I got contacted to schedule delivery. Just be prepared that LTL trucking deliveries are not updated like your amazon package.
Response from Sun Valley SaunasOct 24, 2023
Hi Mel - I'm sorry shipping was confusing. Unfortunately shipping LTL freight just isn't nearly as streamlined as UPS or Fedex, and functions very differently. There are a bunch of different freight companies throughout the US and they all have differing capabilities to connect through Aftership, the tracking system we use. We're currently working on getting this more streamlined, but we still have to rely on the updates provided by the freight companies. It's generally best practice to call the freight company for updates. Hope you enjoy your sauna!
Happy in O.
Before: Customer service is amazing. Before I purchased my sauna I had some questions and they were answered quickly and professionally. You can even call and talk with real people. Shipping: The tracking updates and communication during shipping was wonderful. Arrived well packaged. Getting set up: Set up definitely took two of us. The craftsmanship of the unit made for a tight fit of the pieces but we got it together. I had bit of trouble getting blue tooth to connect the first time. Again customer service was very helpful. The sauna itself: it looks amazing! Heats up well and quickly. The Bluetooth connects perfectly every time and sounds wonderful, yet sound doesn’t travel much past the sauna . I was asking is it too loud out there for you? And hasn’t been any issues. I love the light therapy. Roomy enough for 2 but snug. I use it several times a week and love the way I end up relaxed and rejuvenated. So glad I found this sauna and this company.
Response from Sun Valley SaunasOct 20, 2023
Thank you so much for such a kind review! Glad you’re enjoying your sauna!